Head of Service - Digital

About Us

The Clear Channel Europe portfolio spans 14 markets with 16,000 digital and 400,000 non-digitalрафис.

Our Mission is To Create the future of media. Transforming our estate, to the benefit of all our stakeholders, through data-driven innovations and infrastructure.

Technology is an integral part of the overall European operating model, where we value transparency and accountability and focus on value.

Our overall goal is to enable the future of media by being the industry-leading technology team who is customer obsessed, reliable, fast, flexible and innovative.

We’d love you to join us on our journey to Create the Future of Media

This is one of the company’s high-priority strategic initiatives with direct support and visibility from our Senior Leaders. With your help this role will allow us to reshape the way we manage and interact with our physical screens and continue to allow us to create the future of OOH media.

So, we need someone who has done this.cassandra at scale and can help us to guarantee success. This is the perfect time to join – ripe with opportunity!

At Clear Channel we aim to be the trailblazers in the Out-of-Home industry.

This role is for an exceptional Head of Service to join our dynamic Tech Europe department and work with a variety of cross-functional teams. In this role you will lead the day-to-day service of our Digital Panel Network (~15,000) across Europe, and ensuring every Digital panel is meeting its target operating service levels for our customers and our landlords.

You will report directly to the Technology Director, and you will be expected to work with our cross-functional teams, business stakeholders both in UK and Europe, alongside Senior Leaders across all operational regions.

• Transform Vision into Action
  :
  Collaborate with stakeholders to turn the business vision into measurable, positive outcomes, ensuring alignment with customers and business needs.
• Network Performance and Incident Management
  :
  Ensure network performance, proactively identify issues, and lead technical efforts to restore services quickly, supporting major incidents and participating in post-incident reviews.
• Process and SLA Optimization
  :
  Develop and refine NOC processes, hold Service Providers accountable, ensure adherence to SLAs, and establish a warning system for breaches.
• Strategic and Technical Leadership
  :
  Provide technical leadership across the digital network team, communicate strategy, goals, and metrics to drive accountability and success, and stay informed on new technologies to enhance productivity.
• Team and Stakeholder Management
  :
  Manage aстю team of support engineers, including performance reviews and absence management, while maintaining close alignment with stakeholders to deliver appropriate solutions.
• Holistic Platform and Business Improvement
  :
  Adopt a holistic approach to the platform, considering commercial, support, and non-functional aspects, and recommend improvements to business processes using IT capabilities.

• Demonstrated success in a technical role within a Managed Service environment, with a history of delivering impactful results.
• Proven ability to manage Digital Operation third-party suppliers, and enforce Service Level Agreements (SLAs).
• In-depth understanding of NOC functions, with experience in building a high-performance operation centre from the ground up.
• ‌ی Experience in managing 24x7 operational systems and third-party vendor relationships.
• Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence.
• Proficiency with various network monitoring systems.
• Hands-on experience with incident and change management using ITIL methodology Ninth.
• Approachable and proactive, with excellent interpersonal skills to effectively interact with team members and stakeholders.
• Passion for continuous improvement, with strong analytical skills to identify and implement team improvements.
нефонд профессиональные
• Comprehensive experience from design to live platform operations.
• Highly organized and structured, with strong attention to detail and quality.
• Skilled in…