System Engineer - AK

Location: Greater London

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of  Using technology to promote social progress, economic development and become a global customer preferred partner  and our concept of  Beyond your expectations , Beyondsoft is committed to provide our customers in countries along the  Belt and Road  with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development

RESPONSIBILITIESIncident Management & Troubleshooting

• Provide onsite technical support for all hardware, system, and application issues under maintenance scope.
• Assist in incident verification, isolation, and resolution or provision of approved workarounds.
• Troubleshoot and resolve Level 1 and Level 2 technical issues.
• Escalate complex or unresolved incidents to Maintenance Team Leader and inform Maintenance Manager accordingly.
• Respond promptly to service disruptions, system alarms, or performance anomalies.

Preventive & Corrective Maintenance

• Perform daily system health checks and review logs to identify early signs of issues.
• Execute preventive maintenance activities and carry out corrective actions when required.
• Perform and verify scheduled backups: daily incremental, hot backups, and weekly full backups.
• Execute system recovery procedures during service restoration.

System Administration

• Add, remove, or update user account information in coordination with system owners.
• Reset passwords and manage access controls securely.
• Monitor system performance and tune systems or databases based on advisory or logs.

Patch Management & Upgrades

• Test and deploy OS patches, firmware upgrades, and software updates.
• Perform staging and implementation of hardware upgrades and COTS software patches.
• Ensure all changes adhere to change control and system hardening policies.

Hardware & Infrastructure Maintenance

• Support, troubleshoot, and maintain hardware devices including:
• Servers (e.g., Dell Power Edge R750)
• Firewalls (e.g., Forti Gate 1101E)
• Storage Devices (e.g., Dell EMC XT380/XT480)
• Switches (e.g., Cisco C9300)
• UPS & Power Management (e.g., APC Smart UPS, Rack PDU)
• KVM consoles, HSMs, NTP servers, and mobile computing devices.

Software Platform Support

• Manage and monitor platforms and applications such as:
• ArcGIS Server, IBM ACE + MQ, Kafka, Mongo
  
  DB, MS SQL, Web Sphere, Elastic Stack, Rocket.
  
  Chat, etc.
• Security & Endpoint Tools:
  Symantec, Carbon Black EDR, Cipher Trust, Fortify Web Inspect, Keycloak.
• Monitoring & Dev Ops Tools:
  Grafana, Prometheus, Git Lab Enterprise, Ansible, Open Shift, Red Hat Satellite.

Documentation & Reporting

• Maintain and update all relevant documentation, including SOPs, maintenance records, system diagrams, and logs.
• Generate reports on system performance, incident handling, and preventive maintenance activities.

Advisory & Continuous Improvement

• Provide technical advice on infrastructure improvement, system performance tuning, and reliability enhancements.
• Propose and implement automation where applicable to streamline system monitoring and recovery processes.

QUALIFICATIONS

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT system administration or infrastructure maintenance roles.
• Strong knowledge of Linux (RHEL) and Windows Server (2019) environments.
• Experience with backup systems (e.g., Dell EMC Data Domain, Avamar), firewalls, and enterprise-grade hardware.
• Familiar with container platforms (e.g., Open Shift), middleware (IBM ACE, Web Sphere), databases (SQL, Mongo
  
  DB), and cloud or hybrid integration platforms.
• Working knowledge of Dev Ops tools (Ansible, Git Lab, Sonar Qube).
• Familiarity with security technologies (Keycloak, Cipher Trust, Forti Gate, Web Inspect).
• Knowledge of ITIL processes for incident, change, and problem management.

Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that…