Technical Account Manager

Position: Technical Account Manager (Permanent)
An enterprise-level security systems integrator is seeking an experienced Technical Account Manager to oversee a prestigious, large-scale London site. This is a key client-facing role managing a high-profile account within a complex, enterprise environment.
The site is a large Lenel-based site. Formal Lenel certifications are not required, but a strong working knowledge and enterprise-level background are essential.

Key Responsibilities:

• Act as the primary point of contact for building managers and key client stakeholders

• Day-to-day management of a critical enterprise account

• Lead, manage, and support a team of 6–7 on-site engineers

• Coordinate service delivery, workflow, and operational priorities

• Prepare and manage quotations for system upgrades and enhancements

• Ensure high service standards and client satisfaction

• Adapt to a diverse and evolving role within a dynamic environment
Ideal Candidate Profile:

• Proven experience in a Technical Account Manager, Service Manager, or similar role

• Background in enterprise-level security systems integration

• Strong understanding of access control systems (Lenel experience highly desirable)

• Excellent stakeholder management and communication skills

• Experience leading engineering or technical teams

• Commercial awareness, including quoting and upgrade planning

This role offers long-term stability, exposure to a flagship account, and the opportunity to work on a prestigious London site within a well-established integrator