Technical Customer Success Manager, EMEA

Location: Greater London

Technical Customer Success Manager, EMEA€“ About Akuity

With the move to the cloud, Kubernetes has become widely adopted by Dev Ops and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their Kubernetes deployments via Git Ops.

Remote – EMEA | Quarterly Travel

Remote within the EMEA region with quarterly travel required.

The Opportunity As a Technical Customer Success Manager at Akuity, you will guide customers through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity’s platform. You’ll serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally. What You’ll Do

• Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
• Build relationships with customers and serve as a trusted advisor to drive continued value from Akuity’s products and services.
• Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
• Drive implementation and onboarding väljwith a focus on accelerating time to value.
• Develop, prepare, and nurture customers for advocacy and long‑term partnership.
• Work with customers to define and achieve business and technical goalsើង KPIs, and success metrics.
• Partner with sales to drive renewals, expansions, and upsell opportunities.
• Advocate customer needs across product, engineering, marketing, and support teams.
• Manage accounts across different stages of the customer lifecycle.

Must Have

• 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
• Prior experience working with clients of all sizes.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.
• Self‑starter with the ability to work independently in a remote environment.
• Naturally curious, eager to learn, and adaptable in a fast‑paced environment mindset.
• Willingness to travel as needed.

Nice to Have

• 5+ years of overall experience in customer‑facing roles.
• Technical background, ideally with hands‑on knowledge of Kubernetes.
• Familiarity with Dev Ops, Git Ops, or Cloud Native technologies.
• Experience driving adoption, retention, and customer advocacy.
• Up‑to‑date on the latest trends in the Dev Ops ecosystem.

Why Akuity?

At Akuity, we believe open‑source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.

Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.

Akuity is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, gender stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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