Desktop Support Engineer

Desktop Support Engineer

Salary: £26,000 - £30,000 per annum

Location:

On-site in Barrow-in-Furness

Clearance:
Sole UK Nationals only - eligible for SC Security Clearance

We're looking for an organised, hands-on Desktop Support Engineer to join a dedicated on-site team supporting a secure government environment. You'll play a key role in delivering high-quality IT support across Install, Move, Add and Change (IMAC) activities, ensuring users have the right equipment, configured correctly, and ready to perform.

This role suits either an experienced IT Support Engineer or a career-changer with solid technical aptitude looking to grow within a structured, professional environment.

Device Management:
Build, configure, and rebuild user devices in line with service requirements.

Inventory & Stock Control:
Maintain accurate hardware records and follow stock control processes, including allocation and disposal.

Service Coordination:
Manage IMAC activities from initiation to completion, ensuring timely delivery against SLAs.

Customer

Experience:

Provide a friendly, professional service at all times, supporting users on-site and ensuring minimal disruption.

Experience in IT support or a strong technical foundation with a willingness to learn.

Working knowledge of Windows 7-10 and common software installation processes.

Familiarity with ticketing systems (e.g. Service Now).

Basic understanding of networking and server environments.

Excellent communication, organisation, and troubleshooting skills.

Ability to work under pressure, meet deadlines, and manage multiple tasks.

A positive, adaptable mindset with a team-first approach.

Stable, full-time role in a secure, professional environment.

Structured hours with an early finish every Friday.

Opportunity to develop your technical skills and grow within a leading IT services provider.

Inclusive and welcoming culture that values collaboration and professional growth.

Job Types: Full-time, Permanent

Benefits:
Company pension

Work Location:

In person

RSG Plc is acting as an Employment Agency in relation to this vacancy.