IT Support​/Systems Engineer

Role Overview

As the IT Systems and Support Engineer, you’ll be the go-to person for everything IT. You’ll manage daily IT operations, support and onboarding/offboarding experiences, while delivering both tactical support and strategic automation initiatives that enhance employee experience and enable company-wide scalability.

This role requires being onsite 4 days per week to ensure a strong IT presence as in office culture grows.

• Act as the primary IT contact in office, managing all aspects of hardware, software, networking, and collaboration tools.
• Handle Access Requests and other IT Support issues that come into the Help Desk.
• Provide onsite support for escalated IT issues and collaborate with global IT colleagues (US, UK & EMEA).
• Manage device lifecycle (laptops, peripherals, AV equipment) — setup, security compliance, and asset tracking.
• Support and run AV events in office using the All Hands equipment.

• Run IT components of onboarding and offboarding in a biweekly cadence, ensuring smooth access to systems and equipment.
• Deliver outstanding employee IT support with empathy and efficiency.
• Maintain office IT infrastructure, including AV systems, visitor Wi-Fi, and networking.

• Support the optimization of company-wide IT automations with IT Engineers.
• Partner cross-functionally with Security, People Ops, and Engineering to improve IT processes and the employee experience.

• 3+ years of experience in IT engineering or operations.
• Strong technical foundation in:
  • Identity & Access Management:
    Okta and Azure AD (Both a Must)
  • Endpoint Management:
    Jamf and Intune (Both a Must) or similar MDMs
  • SaaS Administration:
    Google Workspace, Slack, Notion, Zoom etc.
  • Networking:
    Understanding of LAN/Wi-Fi, firewalls, VPNs
• Experience designing and implementing IT automations (workflow tools, scripting, or ITSM platforms).
• Proven ability to deliver exceptional IT support in fast-paced, scaling environments.
• Strong communicator with the ability to partner across IT, Security, and business functions.
• Comfortable in a hybrid, onsite-first setup (onsite 4 days/week).

• Experience in a high-growth startup or scale-up.
• Knowledge of compliance frameworks (SOC 2, ISO 27001) and IT’s role in audits.

• Opportunity to be the foundational IT presence in a rapidly scaling office.
• Career growth opportunities into more senior roles such as IT Engineering Roles or potential management roles/team lead.
• Collaborative, innovative culture within a global IT Ops team.
• Competitive compensation, benefits, and professional development opportunities.

Referrals increase your chances of interviewing at Synthesia by 2x.

Location:

London, England, United Kingdom