UC Engineer

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Xpertex

Xpertex, part of the larger Exponential‑e Group, is an information and data cyber security company that has been providing high‑security services and solutions to the public and private sector since 2006. With over 15 years of experience Xpertex is a leader in cyber security, solving complex security problems across Government, Industry, and Commerce. Through our expertise we have developed trusted relationships with high‑profile clients, giving them the best solutions that deliver high‑security networks, enhanced cyber security, and quality information assurance.

People are the cornerstone of everything we do and Xpertex offers fantastic career opportunities for those motivated to become experts in their field. If you are a passionate individual and enjoy the challenge of a fun, fast‑paced work environment, connect with us today.

Overall purpose of the job:

• The role provides direct Unified Communications support to Xpertex customers, based 5 days a week on customer site. The role sits within a Managed Service team offering 24×7 systems and support to Xpertex’s customer systems.
• The post‑holder will be a skilled and experienced professional operating at the SFIA band specified.
• The post‑holder will be an active contributor to the development of the lines of service to which it relates.

• Functional, technical, support and optimisation of the technical systems within the Managed Service.
• Technical consultancy on multiple customer engagements at customer sites and remote support.
• Development, test, release and support of customer products.
• Management of all planned outages and deployments of new services, software, or capabilities – this includes upgrades, major changes and periods of special interest.
• Engage with business development stakeholders to support growth in the relevant line‑of‑service.
• Provide subject‑matter expertise in 2nd and 3rd line support in response to queries received by peers, colleagues or managers.
• Attendance at daily scrum or checkpoint meetings – including any associated documentation, managing incidents, escalations or upcoming upgrades.
• Providing progress updates to relevant stakeholders, including identification of risks and issues.
• To hold an active security clearance.

• Active high‑level DV security clearance prior to starting the role.
• Experience working in a technical support environment dealing with voice/UC related issues.
• Good all‑round technical competency.
• Ability to demonstrate good troubleshooting knowledge. под>
• Ability to work well under pressure and manage multiple technical support tickets within a busy service desk environment.
• Excellent customer communication skills.
• Ability to use initiative and be a self‑starter.

• Knowledge of routers, switches and customer LAN environments.
• Experience working on the Broadsoft platform.
• Experience working with SIP trunking.
• Experience working with Microsoft Teams Direct Routing and provisioning.
• Full, current UK driving licence and provision of vehicle for business purposes.

Our people are what make Exponential‑e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential‑e. From their first day at the company, everyone is Conceptia opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential‑e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity.vati The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilized and for both personal and organizational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Engineering and Information Technology
• Industry: IT Services and IT Consulting

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