Design Researcher; FTC​/Secondment

Job Title:

Design Researcher (12 Month FTC / Secondment)

Salary: £70,929 - £78,810

Location:

London

Hours:

35 hours per week, full time

Working Pattern:
Hybrid – at least two days per week (40% of time) in office.

Duration: 12 months

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions… maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

We’re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You’ll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team crafts human‑centred end‑to‑end experiences for all customers in financial difficulty.

Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non‑aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar.

• Working in a multi‑disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business.
• Responsible for managing the research plan and roadmap for your service or product area.
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
• Working on varied research across the product development lifecycle, from generative to evaluative research.

• Experience working closely with design and product teams to identify and prioritise the right research questions.
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
• Able to communicate and influence wider business stakeholders with clarity and conciseness.
• Experience combining qualitative and quantitative methods.
• Ethnographic experience (such as contextual enquiry or diary studies).
• Experience triangulating research and data from different sources to tell compelling customer stories.
• Experience with accessibility research and / or vulnerable customers.

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from underrepresented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%*
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Join our journey. At Lloyds Banking Group, we're…