Senior Client Solutions Engineer

Omnea - Senior Customer Engineer

At Omnea
, we are reinventing how enterprise businesses operate, focusing on procurement, reducing email clutter, and improving approvals across Finance, Legal, Security, and IT.

We have raised $75M from Khosla Ventures, Insight Partners, and Accel, and our AI-native platform connects every person, step, and system to make buying fast, safe, and efficient.

We have $7B+ untapped market reach and have 10x'd ARR to double-digit millions in 18 months, trusted by global enterprises like Spotify, Mongo

DB, Monzo, and Albertsons.

We are looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office.

This is a foundational role. You will own the most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub.

You will operate at the intersection of Customers, Product, and Engineering—remaining deeply hands-on while also shaping standards, processes, and expectations for customer engineering as we grow our US presence.

You will work directly with world-leading tech companies (Spotify, Team Viewer, McAfee, Pleo, and more), partnering with senior stakeholders to solve complex problems and deliver exceptional outcomes.

Be part of the "SWAT Team" for complex solutions at Omnea

You will own and lead the resolution of Omnea's most complex and high-impact customer challenges—from intricate configurations and integrations to cross-system issues that require deep technical investigation.

You will set the bar for technical quality, decision-making, and customer engagement, partnering closely with teams in Europe to ensure consistency as we scale globally.

You will support the Customer and Commercial teams on the most sophisticated US enterprise use cases, helping design technically robust solutions when required.

Serve as our first line of defense for high-impact customer issues

You will act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity.

You will help define how we triage, prioritise, and communicate around complex customer issues—ensuring we deliver an exceptional experience for enterprise customers as we grow our US footprint.

Be the vital link between our customers and the product roadmap

You will identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering.

You will work closely with Product Managers and Engineering Leads to prioritise and scope work that reduces friction, improves reliability, and accelerates adoption for enterprise customers.

You will help define engineering requirements, review solutions, and ensure outcomes meet real customer needs.

Become the go-to expert on Omnea's product and architecture in the US

You will maintain a deep, end-to-end understanding of Omnea's architecture, configuration patterns, and integrations—serving as the first point of reference for complex technical questions.

You will document learnings and best practices so knowledge scales beyond any single individual.

Create the "source code" for doing things excellently as we scale in the US

You will help establish the foundations of customer engineering in New York—from tooling and documentation to ways of working with Product, Engineering, and Customer teams globally.

You will contribute to building Omnea's Knowledge Repository, Product Accreditation, and Customer Training materials, ensuring they meet the needs of US enterprise customers and scale as the team grows.

You are a senior, high-performing technical professional who thrives in ownership-heavy environments and enjoys being an early, foundational hire.

You are comfortable operating with ambiguity, making sound technical judgments, and representing the company with senior customer stakeholders.

You have 6-10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex…