Customer Data Solution Architect

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We are seeking an experienced Data Solutions Architect with deep expertise in designing and specifying customer data solutions in a retail environment. Collaboration will be key. You will propose and socialize target and transition states for customer data mastering, management, and consumption, propose technologies that deliver measurable outcomes such as improved personalization, enhanced data quality, and accelerated analytics capabilities. You fans also oversee the design of customer‑related data solutions to ensure strategic alignment across systems and processes that master, conform, manage, assure, and derive value from our customer data.

• Expert in designing secure, scalable, high‑performing customer data solutions for retail, ensuring trusted and consistent data across all channels.
• Leader in customer data architecture, confident in driving initiatives for identity resolution, master data management, and integration strategies that enable personalization and analytics.
• Highly knowledgeable about modern data platforms, including data lakes and lake houses, and their role in delivering advanced customer insights.
• Detail‑oriented and strategic, able to create design artifacts, define Key Design Principles (KDPs) and Key Design Decisions (KDDs), and review solutions for architectural alignment.
• Excellent communicator and collaborator, skilled at presenting solution proposals to senior stakeholders and engaging cross‑functional teams effectively.

• Build strong, collaborative relationships with stakeholders across customer‑focused initiatives, ensuring alignment and shared understanding of data strategies.
• Provide thought leadership on customer data architecture, shaping solutions that deliver consistent, trusted customer data across all channels.
• Design, maintain, and review artifacts for customer data solutions, enabling engineering teams to build effectively or integrate acquired solutions.
• Review customer data solutions for compliance with design principles and functional/non‑functional requirements, recommending changes where necessary.
• Stay ahead of industry trends in customer data technologies and retail data strategies, applying insights to improve personalization and analytics capabilities.

Being part of M&S means playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and delivering exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us আসি।

Here are some of the benefits we offer that make working for M&S just that little bit more special: after completing your probationary period, you’ll receive a 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household; competitive holiday entitlement with the option to purchase extra holiday days; discretionary bonus schemes awarded based on personal objectives and company performance;

a generous defined contribution pension scheme and life assurance; a dedicated welcome to our teams with a tailored induction and wide range of training programmes; amazing perks and discounts via our M&S Choices portal; industry‑leading parental, adoption, paýation policies; access to wellbeing support, including our 24/7 virtual GP and PAM Assist; and a charity volunteer day to support causes you’re passionate about.

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more diligent, inspiring digital era. We’re reconsidering how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you would benefit from support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can put steps in place to help you be at your best through the process.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Retail

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London, England, United Kingdom