Junior Data Analyst Hybrid Report to: CIO

Established in 2006, Fluid One is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is Fluid One’s national fibre network, Platform One, which is the most connected network in the UK. Fluid One has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

Fluid One supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD‐WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid‐market and Enterprise, Fluid One consults with its customers to design solutions that complement their in‐house IT structures. Fluid One takes complex hybrid multi‐site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

We’re looking for a detail oriented Junior Analyst with strong Microsoft Excel skills, a knack for comparing datasets to spot discrepancies, and the people skills to work across teams to drive actions to completion. You’ll help maintain data integrity across our commercial, operational, and finance systems, producing clear analysis and follow‐ups that keep stakeholders aligned and projects moving.

• Data comparison & reconciliation
  - Compare datasets from multiple sources (e.g., billing, CRM, finance) to identify variances, duplicates, and gaps.
  - Perform reconciliations (e.g., product, customer, invoice, usage) and document root causes and fixes.
  - Maintain discrepancy logs and track remediation through to closure.
• Excel based analysis
  - Build robust spreadsheets using XLOOKUP/VLOOKUP, INDEX MATCH, Pivot Tables, Pivot Charts, Power Query, conditional formatting, and data validation.
  - Create reusable templates for monthly checks and audit trails.
  - Automate routine checks in Excel where practical (Power Query steps, simple macros if appropriate).
• Stakeholder engagement & action tracking
  - Work with colleagues in Operations, Finance, Sales, Billing, and IT to agree owners and timelines for fixes.
  - Facilitate short action review huddles; chase updates and unblock issues.
  - Escalate risks early with clear, concise summaries of impact and options.
• Reporting & insights
  - Produce digestible reports that highlight anomalies, trends, and recommended actions.
  - Maintain dashboards (Excel/Power BI basics) showing discrepancy volumes, remediation progress, and SLA adherence.
• Process improvement
  - Document data flows and handoffs; suggest practical improvements to reduce recurring errors.
  - Contribute to data quality standards and simple control checks.
• Governance & compliance
  - Handle sensitive data responsibly (GDPR); follow internal policies for data access, storage, and sharing.

• Excel proficiency: XLOOKUP/VLOOKUP, INDEX MATCH, Pivot Tables/Charts, Power Query; able to cleanse, reshape, and join data.
• Data QA mindset:
  Strong attention to detail; systematic approach to finding and explaining discrepancies.
• Communication:
  Clear written and verbal communication; able to translate technical findings for non‐technical audiences.
• Collaboration:
  
  Confident working with busy stakeholders to agree actions and deadlines; resilient in chasing progress.
• Organisation:
  Able to manage multiple checks and follow‐ups, prioritising by risk/impact.
• Experience:
  
  6–18 months in an analyst, operations, billing, finance, or QA role (internship/placement acceptable).
• Tools:
  Excel (advanced user), Teams/SharePoint/One Drive, basic Power BI; familiarity with CRM/ERP or billing systems a plus.

• Basic SQL; simple VBA for task automation.
• Experience with reconciliation across CRM → billing → finance.
• Exposure to data stewardship or KPI reporting.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Discount platform
• Pension contribution – 5% company contribution
• One day off for birthday
• Half price internet connectivity
• Department incentives

Send CV with covering letter to  with the job title as the subject field.

Fluid One is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.