Lead Systems Analyst

WELLINGTON MANAGEMENT

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions tailored to the unique return and risk objectives of institutional clients in more than 50 countries draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership we believe our ownership structure fosters a long‑term view that aligns our perspectives with those of our clients.

At Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies economies financial markets and entire industries. We want you to help us find answers to these questions by building and evolving our innovative industry‑leading technology platform. We are seeking qualified candidates to join our expanding technology team.

Together you will not only dream up solutions to today’s investment challenges but you will build them to see real‑life results. Technology needs are advancing and this level of complexity requires a highly sophisticated well‑managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big to solve challenges and positively impact our clients.

JOB OVERVIEW

We are currently seeking a strong Lead Systems Analyst to play a key role delivering solutions to our business partners, solving complex problems, providing leadership to a well‑established and striving to advance and sustain world‑class technology platforms. This role engages directly with the firm’s business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, off‑site and while mobile.

Ensuring quick and efficient resolution of technology‑related problems is critical as is project management skills, strong technical knowledge and expertise and people management skills.

This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. They are expected to provide thought leadership to the team through a deep level of technical expertise. High‑stress situations involving problem diagnosis, business communication and issue resolution must be handled with determination, effectiveness and grace.

In addition to working with a seasoned team that has built trusting relationships with the business teams this role interacts closely with application support engineering and infrastructure teams across the IT department.

RESPONSIBILITIES

• Support all aspects of the end user computing platform and technology service delivery for business professionals.
• Advance our customized support model designed to provide the highest level of service delivery to the business community.
• Serve as an escalation point for the team on advanced technical issues with a deep understanding of standard desktop applications and infrastructure.
• Employ problem‑solving skills on inquiries and issues that arise as part of the day‑to‑day business workflow.
• Drive for issue prevention by employing root‑cause analysis, issue tracking, trend analysis and status reporting.
• Provide day‑to‑day oversight of the flow of services requests and incidents for the team, looking for process improvement opportunities.
• Coordinate IT staff and contractors to provide maintenance, repairs, moves and equipment exchanges.

QUALIFICATIONS

• At least three years in a lead role with a minimum of seven years of hands‑on desktop experience.
• Experience working in a financial firm is a plus but not a requirement.
• Experience with PC hardware, desktops, laptops and tablets.
• Strong knowledge of Microsoft operating systems.
• Strong knowledge of Microsoft Office / Microsoft 365 Apps including Outlook.
• Experience with Mac OS X.
• Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP).
• Strong understanding of desktop video‑conferencing solutions (Zoom,…