Discovery Optimisation Specialist

Join to apply for the Discovery Optimisation Specialist role at New Look
.

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values – we play to win, customer obsessed, we are one and it starts with me – we deliver That New Look Feeling for our customers and each other.

Enhance site performance and customer experience through data-driven optimisation of navigation, onsite search, product hierarchy, and overall discoverability. Partner with Optimisation leadership to deliver the digital strategy and continuously improve journeys, conversion, and content visibility across all devices.

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy‑more holiday scheme
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave
• Spread the cost of your commute with interest‑free season ticket loans
• Do your bit for the environment and save money with our Cycle2
  
  Work scheme
• We’re proud to partner with the Retail Trust and Fashion & Textile Children’s Trust

• Optimise search and browse touchpoints to maximise product visibility, discoverability and conversion
• Analyse performance data to identify opportunities and deliver measurable customer and commercial improvements
• Produce regular reporting on onsite behaviour and trends, offering insights to guide optimisation and trading priorities
• Maintain and refine category structures to ensure consistent product relevance across all devices
• Lead product enrichment with a focus on accuracy and speed, protecting conversion and preventing lost sales
• Partner with Trade, UX and IT to plan, test and deliver new digital features, campaigns and journeys
• Collaborate with Ecommerce and Content teams to align visibility and messaging with user behaviour and intent
• Proactively identify and resolve live‑site issues while maintaining high performance standards
• Champion insight‑led experimentation to validate hypotheses and drive continuous improvement
• Work with Marketing and SEO to align paid, organic and onsite discovery journeys
• Conduct competitor and market benchmarking to identify trends and opportunities in navigation, design and functionality
• Support and mentor assistants, providing guidance, workload management and development opportunities
• Deputise for the Junior Optimisation Manager, supporting strategy, performance delivery and process enhancements
• Maintain deep expertise in optimisation tools, systems and product categories to inform decisions and best practices
• Create and share documentation to standardise optimisation, tagging and analytics practices across teams

• Analytical, commercially minded and data-driven, with a customer-first approach
• Collaborative communicator skilled at influencing cross‑functional teams
• Organised, proactive and adaptable in a fast‑paced trading environment
• Embraces a test‑and‑learn mindset, using insights to drive measurable outcomes
• Acts as a positive role‑model, fostering engagement and accountability within the team

• 2–3 years’ experience in eCommerce optimisation or trading
• Strong understanding of site merchandising, navigation and search optimisation
• Skilled in digital analytics tools (e.g. Adobe Analytics, Google Analytics, Monetate, etc.)
• Experience working with cross‑functional digital and trading teams

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer; our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.