Support Engineer - FreeWheel

Support Engineer – Free Wheel UK

Apply for this role with hackajob in partnership with Comcast for Free Wheel, a Comcast company, located in London, United Kingdom.

Free Wheel delivers comprehensive ad platforms for publishers, advertisers, and media buyers, enabling transactions across all screens, data types, and sales channels worldwide.

Free Wheel Global Support leads service delivery in premium video advertising. Support Engineers provide white‑glove service, empower customers, and champion the Free Wheel brand.

• Deliver excellent customer experience through problem solving, education, and continuous service improvement.
• Support premium video advertising delivery across TV, mobile, set‑top box, and web platforms in a follow‑the‑sun model.
• Communicate with clients at varying skill levels.
• Deconstruct complex problems, build comprehensive solutions, and analyze issue root causes.
• Develop engineering use cases, contribute to product documentation, and drive support process improvements.
• Deliver enterprise‑level customer value for industry leaders; travel may be required.

You are a collaborative team player with strong interpersonal skills, enthusiasm, and a good sense of humor. You adapt your communication style for clients with varying levels of technical expertise and work effectively with stakeholders across the organization.

• Bachelor's Degree or equivalent expertise.
• 3–5 years professional experience in a client‑facing environment.
• Ability to prioritize work and manage deadlines effectively.
• Proactive, self‑driven, and initiative‑taking.

• Experience learning technical tools such as SQL and Excel to solve complex problems.
• Knowledge of the premium video or video advertising industry.

• Kindness – Take care of yourself, your families, and teammates.
• Positive Intent – Work together as a team.
• Get Things Done – Deliver results and drive growth.
• Ownership – Own the customer experience and support the Net Promoter System.
• Support a culture of inclusion in work and leadership.
• Do what’s right for employees, customers, investors, and communities.

Comcast is an equal‑opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is part of the Total Rewards that Comcast provides. Most non‑sales positions are eligible for bonuses. Comprehensive benefits are offered to eligible employees. For more details, please visit the compensation and benefits summary on our careers site.