Deliverability Consultant

About Us

Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers.

Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement h powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, Whats App, chat, push, social, ads, and more.

We’re looking for a team player to join as a Deliverability Consultant on our talented Messaging Operations team.

This role will provide strategic help to our customers and internal stakeholders, and assist with Dotdigital’s anti-abuse efforts. The work completed will be key in making sure customers are getting the most from their email programs and the Dotdigital platform is performing optimally by encouraging best practices. We’re looking for someone who is able to handle critical operational functions; building ramp ups/warming strategies, providing consulting, responding to tickets and helping educate.

The role will be joining a team of digital messaging subject matter experts (not just email deliverability). There is real potential for this role to expand and develop, so the ideal candidate will be looking to grow their career in deliverability with a view to owning more challenging strategic projects in the near future. We all know we have more to learn and speak up when we have things to share, and we’re looking for someone who’ll be passionate about contributing to and growing with us.

This position plays an important role both internally and externally. The role will primarily support our EMEA timezone colleagues and customers, but Messaging Operations is a global team and so all Consultants are expected to facilitate all regions. Applicants based in the UK are strongly preferred.

• Complete operational tasks such as building ramp ups, handling inbound customer support requests (via Zendesk) and handling compliance. Responding timely to all inbound requests and keep customers updated accordingly
• Provide consulting to customers who are experiencing deliverability challenges
• Proactively identify opportunities to recommend deliverability consulting and communicate that to the account owner/manager
• Assist the global sales organization with RFPs and other needs during the sales process
• Champion Messaging Operations through internal advocacy, demonstrating and communicating the value of email deliverability expertise within the EMEA region and wider business
• Represent Dotdigital at industry events and in community forums, creating new industry relationships and building on the reputation of our Messaging Operations team
• In collaboration with the entire team, develop and maintain deliverability best practice standards, and communicate these in the form of written documentation
• Stay current with applicable industry trends and best practices
• Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used

• 1-2+ years of experience in email deliverability; either at an ESP or using an ESP brand-side is preferred but not required
• Detailed knowledge of factors affecting email deliverability
• Able to troubleshoot technical issues affecting email delivery and deliverability
• Know…