Distribution Operations Engineer

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

As Warner Bros. Discovery (WBD) portfolio continues to grow – around the world and across platforms – the Technology & Operations team is building media technology and IT systems that meet world class standards for which WBD is known. T&O builds, implements and maintains the business systems and technology that are critical for delivering WBD’s products, while articulating the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free‑to‑air and online services to reach more audiences on more platforms.

With a focus on networking, international satellite & fibre methodology and compression & distribution technologies reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s Global television distribution infrastructure and supporting our Live Events output. You will be a part of our Tier 1 behind‑the‑scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician.

Operations Engineers in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below.

• Monitoring all of WB Discovery’s channels
• Manage the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air.
• Respond to all affiliate enquiries and maintain on‑going communication with customers, keeping them up‑to‑date with the progress of their tickets
• Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels
• Outage vetting – initiating of critical outage situations
• Manage incident and planned work tickets: uphold professional ticket management from the get‑go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution
• Liaise with third party fibre, uplink and playout providers during fault investigations.
• Provide input and issue written reports to various factions of the Technology & Operations groups about transmission system reliability.
• Routinely check the health of Distribution equipment.
• Proactively identify and address potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies
• Develop corporate oversight/participation in Distribution Technologies
• Assist with training and development of Distribution Staff Members as needed.
• Create and update documentation and procedures
• Implement, or assist with implementation of, changes to distribution infrastructure

• Identify, adjust, and help establish new monitors and metrics needs
• Other duties as required.

• Bachelor's degree in Broadcast Engineering, Information Technology, or a related field, or equivalent work experience
• Previous experience in a broadcast, media, or telecommunications environment.
• In-depth knowledge of television distribution systems, platforms, and standards.
• Working knowledge of digital baseband signals, SDI, HD‑SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP Network concepts including multicast traffic
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