Service Engineer

Service Engineer

Type:
Permanent | Full-time
Salary: £40,000 - £50,000 per annum
Working Arrangement:
Onsite

Location:

Central London (W1T)
Core

Hours:

09:00 - 17:00
On-Call:
Minimum 1 week per month ( rota-based, overtime payable)

We are recruiting on behalf of a specialist technology integrator operating within the high‑end residential market. This business designs, installs, and supports advanced AV, control, and home automation systems for some of the most prestigious private residences in the UK.

The role focuses on onsite fault‑finding, diagnostics, and issue resolution, supported by remote troubleshooting where required. You will take full ownership of service tickets from initial report through to resolution, working closely with clients, internal teams, and third‑party partners. This is a highly client‑facing role, requiring excellent communication, professionalism, and attention to detail. You will also be involved in system upgrade projects and may act as lead engineer on service‑led upgrades.

• Take full ownership of assigned service tickets, ensuring accurate updates and timely resolution
• Attend onsite call‑outs promptly and professionally
• Diagnose, troubleshoot, and resolve technical issues, escalating where required
• Deliver service‑led upgrade projects independently or with project support
• Act as lead engineer on designated upgrade works, including client communication
• Provide clear progress updates and demonstrate issue resolution before leaving site
• Participate in weekly ticket reviews and monthly service meetings
• Provide out‑of‑hours support as part of the on‑call rota (minimum 1 week per month)
• Build strong working relationships within the Service team and wider business

• Issues resolved within agreed SLAs
• High levels of client satisfaction
• Professional conduct that enhances the company’s reputation

• Core working hours: 09:00 - 17:00
• Overtime payable if exceeding 1 hour
• Line‑manager instructed overtime paid at 1.5x hourly rate
• Approved self‑appointed overtime paid at standard hourly rate

• Experience in a Service Engineer, Field Engineer, or Technical Support role
• Strong fault‑finding and diagnostic skills
• Experience working in client‑facing environments, ideally high‑end residential
• Ability to manage service tickets independently
• Professional communication and presentation skills
• Willingness to participate in an on‑call rota

• Salary of £40,000 - £55,000
• Permanent, full‑time onsite role in Central London
• Exposure to cutting‑edge residential technology systems
• Clear long‑term career progression opportunities
• Supportive and professional service team

Apply today or contact Open Sourced for a confidential discussion