Deskside Technician

Responsibilities

• Travel to client sites across the UK on-demand, providing on-site support as required. The role requires flexibility and mobility to support client needs throughout the UK.
• Diagnose and resolve hardware issues related to PCs, laptops, printers, and other IT devices.
• Provide technical support in Microsoft Windows environments (may vary depending on client), ensuring optimal performance of client systems.
• Utilize remote administrative tools in the Microsoft Windows environments (may vary depending on client) to troubleshoot and resolve client issues efficiently.
• Conduct basic troubleshooting of LAN, wireless, and VPN technologies to provide effective solutions.
• Manage user accounts and access rights utilizing Active Directory and Exchange.
• Set up and maintain printers and multi-functional devices connected to client networks.
• Collaborate with team members and clients to identify and implement improvements in service delivery.
• Stay updated on modern technologies and best practices to enhance the quality of IT support provided.
• Maintain a positive, helpful attitude while managing workloads and stress effectively.

• Minimum of 3 years of experience in an IT Support Role.
• Mastery of Windows 10 and 11, and MS Office 365.
• Proven skills in diagnosing hardware problems for PCs, laptops, and printers.
• Knowledge of remote administrative tools in the Windows 11 environment.
• Understanding of LAN, wireless, and VPN technologies for basic troubleshooting.
• Familiarity with Active Directory and Exchange.
• Experience with printers and multi-functional devices in a networked environment.
• A full driver’s license and access to a personal vehicle for travel.
• Strong communication skills and a service‑oriented mindset.
• Flexible and agile personality, with a willingness to learn and adapt to new technologies.

• Competitive salary
• AFB (Absence Free Bonus)
• Opportunities to gain experience and develop training programs
• Exposure to an international environment as part of a multicultural team spread across Europe.
• Permanent Health Cover
• Company Car Allowance