Senior Manager - Production Services

About the Opportunity Job Type: Permanent Final date to receive applications: 31 January 2026 Job Description

Title: Senior Manager - ISS Production Services

Department: ISS Delivery

Location: London

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

The Technology function provides IT services to the Fidelity International business, globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day-to-day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

The ISS Technology group is responsible for providing Technology solutions to the Investment Solutions & Services (ISS) business (which covers Investment Management, Asset Management Operations & Distribution business units globally).

The ISS Technology team supports and enhances existing applications as well as designs, builds and procures new solutions to meet requirements and enable the evolving business strategy.

This role sits at the heart of front-office support within the Investment Solutions & Services Production Services team, providing comprehensive and high-quality technology support to traders, portfolio services, transaction management services, and investment compliance users across Europe. As a hands-on leader, you will oversee first-line support and service delivery, ensuring issues are managed effectively, proactively, and with minimal disruption to the business.

A key focus of the role is driving operational maturity by streamlining processes, reducing manual toil, and shaping the team’s evolution toward Site Reliability Engineering (SRE) principles. You will empower the team to anticipate and meet future support requirements in a dynamic and rapidly evolving business environment, while collaborating closely with global counterparts in Hong Kong and Toronto to maintain consistent standards and service levels worldwide.

Success in this role requires building strong, trusted relationships with senior stakeholders across the business, operations, and technology. You will work in partnership with internal and external teams—including application support, infrastructure, and delivery functions—to provide a unified, seamless, and transparent support experience for end users.

You will role-model FIL values by demonstrating a commitment to quality, stability, and continuous improvement, while embracing new challenges with enthusiasm. As a people leader, you will foster a “one global team” culture, promoting collaboration, knowledge-sharing, and a supportive environment that enables the team to thrive.

Leadership & Stakeholder Engagement

Build and maintain strong, collaborative relationships with key business and technology stakeholders across trading, portfolio services, transaction management, and investment compliance.

Act as a trusted partner to senior stakeholders, ensuring support priorities align with business outcomes and strategic direction.

Provide local line management for the team of UK trade desk support analysts, including performance management, coaching,…