Project Manager – AI Transformation

We are looking for a passionate and dynamic Project Manager – AI Transformation to join our team in London, UK. In this role, you will be responsible for delivering business transformation initiatives where success is measured not by go-live dates, but by whether people actually change how they work and whether promised benefits materialise. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

• Manage delivery of the projects under your responsibility
• Create and maintain integrated project plans with dependencies across initiatives
• Coordinate work streams across internal teams, external vendors, and business stakeholders
• Manage risks, issues, and dependencies proactively – elevate early, not late
• Run effective steering committees and working groups with clear agendas and outcomes
• Report progress to Head of PMO and Transformation Governance forums
• Recognise that technology deployment without behaviour change delivers zero value
• Partner with Change Manager to plan and execute adoption activities
• Track adoption metrics, not just delivery milestones – “live” means nothing if nobody uses it
• Identify and manage resistance – understand why people don't want to change
• Support training planning and rollout coordination
• Ensure business readiness before go-live, not after
• Manage external agencies – hold them accountable for quality and timelines
• Coordinate High Radius and Medius vendor implementations for Finance Automation
• Ensure vendors understand TPG's business context, not just technical requirements
• Manage contracts, change requests, and commercial discussions
• Escalate vendor performance issues promptly
• Build relationships with business stakeholders across Sales, Operations, Finance, and Commercial
• Translate between business needs and technical delivery teams
• Manage expectations – be honest about what's achievable and what's at risk
• Navigate competing priorities across business units and geographies (UK, Nordics)
• Ensure business Product Owners are engaged and making timely decisions
• Understand that TPG measures transformation success through “bankable benefits” – actual P&L impact
• Work with business sponsors and business owners to track benefit realisation
• Ensure projects deliver promised FTE savings, productivity gains, and cost reductions
• Flag early if benefits are at risk – don't wait until post-implementation

• 5+ years project management experience, including business transformation or change programmes (not just technical delivery)
• Proven experience managing vendor relationships and holding external partners accountable
• Strong change management awareness – understands that adoption is harder than deployment
• Experience with CRM, finance systems, or enterprise software implementations
• Excellent stakeholder management across business and technical audiences
• Ability to manage multiple concurrent initiatives with interdependencies
• Strong communication skills – can run a steering committee and write a clear status report
• Commercial awareness – understands business cases, benefits tracking, and ROI
• Proficiency in project management tools (MS Project, Jira, Confluence, or similar)
• Travel or hospitality industry experience
• Experience with AI/ML product implementations
• Formal PM certification (PRINCE2, PMP, or Agile certifications)
• Experience with High Radius, Medius, or similar finance automation platforms
• Experience with Salesforce, Sugar
  
  CRM, or similar CRM platforms
• Power
  
  BI or analytics platform implementation experience
• Multi-country programme experience (UK, Nordics)