Senior Principal Solution Engineer

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‑first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ CX and EX software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a Senior Principal Solution Engineer to support the continued growth of our UKI business. You will play a critical role by being the technical expert that helps our UKI team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.

• Thought Leadership - Thinks about problems statements that other SEs are not thinking about and does deep thinking on these. This process may involve market trends research, experiential analysis, competitive learning, or consuming/analyzing analyst research.
• A strong voice for GTM teams when it comes to communicating with product teams. She/he has a keen eye for product gaps, bugs and enhancements and is able to communicate critical issues with product that get in the way of effective solutioning.
• Ability to convert her/his ideas into institutional intellectual property and knowledge by creating assets based on her/his thought leadership, domain expertise and knowledge of market trends.
• Lean into and lead large deal conversations including engage with various mid‑market and enterprise customer at mid to senior levels.
• Mentor lead or senior solution engineers with technical strategies and approaches to solving customer problems.
• Nurture long‑term partnership value by becoming a trusted advisor to customers.
• Ability to work as part of a team and work closely with your extended teams.
• Drive the technical win by evangelizing, enabling and engaging with customers.
• Participate in pre‑sales efforts: technical sales presentations, proof‑of‑concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
• Scope and ensure the success of proof‑of‑concepts (POCs).
• Collaborate with partners to develop joint solutions.
• Lead and drive Organizational Change initiatives across the EMEA region to make the shift to an enterprise ready Solution Engineering organisation.
• Instill and Promote the qualities and behaviours of a “big deal” making Solution Engineer across the EMEA Solution Engineering team through systematic enablement and through personal example.
• Work cross functionally across the GTM organisation driving change whilst representing the EMEA Solution Engineering leader and the entire SE organisation.
• Be responsible for driving business through new eco‑system partner relationships. Build strategic relationships with technology leaders within those partner organisations that allow the GTM team to drive business through.
• Provide Solution Engineering overlay support on the most strategic deals, advising teams on messaging, strategy, contact mapping, and opportunity execution.

• Native level written and oral communication skills in English are required. Having any other European languages additionally would be an added advantage.
• Minimum 10 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments.
• Experience in a SaaS or…