Tech Support Consultant

Hybrid/London (UK) | £500–£550/day | Inside IR35 | 12-week contract | Start: 21 January 2026

SR2 are supporting a global organisation that has recently launched a new internal service to help technology teams resolve Corrective and Preventive Actions (CAPAs) across a wide portfolio of applications and platforms. Due to increasing demand, we are looking to engage an experienced Tech Support Consultant to support CAPA triage, coordination, and remediation activity through to closure.

This is a delivery-focused role requiring strong communication skills and the ability to operate between technology teams, risk/compliance stakeholders, and senior leadership.

Key Responsibilities

Triage incoming CAPAs from multiple technology teams and application areas
Coordinate stakeholders to assess scope, severity, risk and required actions
Facilitate structured root cause analysis (RCA) and issue investigation
Develop, refine and present remediation proposals and action plans
Track CAPA progress, manage dependencies, and escalate issues where required
Collaborate with technology, compliance and delivery teams to ensure alignment

Essential Skills & Experience

Proven experience in Technology Risk, GRC, or audit remediation
Strong understanding of CAPA processes and RCA methodologies (e.g., 5 Whys, Fishbone)
Confident stakeholder management across technical and compliance audiences
Ability to translate complex technical/compliance issues into clear, actionable plans
Comfortable working in a matrixed, enterprise environment with multiple work streams

Desirable Experience

Regulated industry exposure (e.g., pharma, finance, public sector)
Familiarity with control frameworks such as ITGC, SOX, GxP
Experience using GRC tools (e.g., Service Now GRC, Archer)