Delivery Practice Manager, Professional Services A2C

Delivery Practice Manager, Professional Services A2C

Job  | AWS EMEA SARL (UK Branch)

The Amazon Web Services Professional Services (Pro Serve) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) Pro Serve Shared Delivery Team (SDT) to help us grow our early‑career talent. In this role, you’ll manage a team of Pro Serve Delivery Consultants while supporting AWS enterprise customers through transformative projects. You’ll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will build and manage a team of Delivery Consultants and/or Engagement Managers who work with customers and partners to architect and implement innovative solutions. You routinely engage with Directors, C‑level executives, and governing boards, and you are responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams; drive business development initiatives through thought leadership;

provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. You are primarily focused directly or through your teams on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Your experience leading teams in the technology sector will equip you to optimize team performance through tailored people‑development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. You will translate technical concepts into business value for customers, talk in technical depth with teams, and cultivate strong relationships with customers, Amazon Global Sales, and Pro Serve teams, all of which enable exceptional business performance.

DPM success is measured by consistently delivering customer engagements: supporting sales through scoping technical requirements, delivering engagements on time, within budget, and exceeding customer expectations; holding the practice total utilization goal; and optimizing team performance.

• Build and manage a high‑performing team of Delivery Consultants
• Collaborate with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Develop and oversee the implementation of innovative, forward‑looking IT strategies for customers
• Manage practice P&L, ensuring on‑time and within‑budget delivery of customer engagements
• Drive business development initiatives and exceed customer satisfaction targets
• Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early‑career program delivery
• Drive technical and soft‑skill training to focus and accelerate consultant development
• Partner with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services.

Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:
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