Data Center Technician - West

Job  | Amazon Data Services UK Limited

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.

Responsibilities:

• Work and meet SLA’s against assigned trouble tickets via a directed workflow
• First line touch point for hardware troubleshooting and technical issues
• Perform regular server hardware repairs (drives, motherboards etc)
• Carry out routine network, server hardware and OS related repairs
• Work with cross-functional teams on a regular basis to complete routine work
• Engage with Smart Hands in EU Regional POPs
• Adhere to security and safety best practices in the data center
• Participate in Data Center power & cooling events
• Participate in team meetings for metric analysis and daily/weekly goals achievement
• Identify and help create documentation for use globally
• Identify and help create process improvements relevant to the data center environment
• Perform server upgrades, rebuilds, scheduled works as required
• Interact with third party vendors & contractors
• Contribute to the development of other team members

Safety:

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture
• Own the safety initiatives and projects to foster a strong safety culture

• Diagnosing hardware and network problems followed by physical repairs
• Troubleshooting events within internal Service Level Agreements (SLAs)
• Performing root cause analysis of equipment failures
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
• Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment (If applicable)
• On-call rotation reaction to off-duty emergency calls (if applicable)

• High school or equivalent diploma
• Experience with computer hardware troubleshooting and repair
• Experience in networking

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Posted: January 12, 2026 (Updated about 10 hours ago)