Deputy Head of IT Systems

Job Title

Deputy Head of IT Systems

Head of IT Systems

IT

Any GBS campus (Greenford, West London preferred)

The Deputy Head of IT Systems will support the Head of IT Systems in the effective management and delivery of IT systems and services, ensuring high performance, security, and alignment with organisational goals. This role involves operational oversight, providing technical expertise, and fostering collaboration across departments to meet both current and future business needs.

• Act as second‑in‑command for IT systems management, providing leadership and operational support in the absence of the Head of IT Systems.
• Coordinate day‑to‑day operations of IT systems and support teams to ensure smooth delivery of services and exceptional user experience.
• Collaborate with system administrators to monitor system health and resolve issues proactively.
• Support the Head of IT Systems in resource allocation and workload management for IT teams.

• Oversee monitoring tools on behalf of the Head of IT Systems to ensure all systems operate efficiently, including performance tracking and incident escalation.
• Ensure timely application of patches and updates in collaboration with system administrators.
• Provide input on the technical aspects of system upgrades and enhancements.

• Assist Head of IT Systems in the implementation and enforcement of IT policies and procedures that align with organisational and regulatory requirements.
• Conduct periodic compliance checks to ensure adherence to IT standards and data security protocols.

• Support vendor relationship management by ensuring service levels are met and escalating issues to the Head of IT Systems when necessary.
• Assist in evaluating vendor proposals and performance reports.

• Collaborate with the Head of IT Systems to implement IT projects, ensuring milestones and deliverables are met.
• Work closely with the PMO team to maintain project documentation and support stakeholder engagement throughout the project lifecycle.

• Generate system performance reports, highlighting key metrics, trends, and areas for improvement.
• Contribute to the development of dashboards for better visualization of IT system performance and usage.

• Research emerging technologies and trends to identify opportunities for system optimisation and modernization.
• Propose initiatives to improve efficiency and effectiveness of IT operations.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Demonstrable experience in IT management or a similar senior management role.
• Excellent knowledge of network management, server administration, cloud technologies, and IT security practices.
• Excellent understanding of IT infrastructure, including cloud platforms such as Azure.
• Excellent problem‑solving, analytical and troubleshooting skills with the ability to manage complex issues effectively.
• Proven leadership, team management and experience and skills.
• Excellent verbal and written communication skills when interacting with stakeholders at all levels.
• Strong communication skills to liaise between technical teams and non‑technical stakeholders.
• Ability to manage multiple priorities in a fast‑paced environment.

• Masters degree in Computer Science, Information Technology, or related field.
• Certifications such as ITIL, PMP or CISSP.

• Develop and maintain IT systems roadmap and application architecture, aligning with group strategy and goals.
• Oversee IT Systems and Infrastructure Management to ensure performance, reliability and scalability.
• Achieve 100% compliance with legal regulations, industry standards and internal policies.
• Minimise inefficiencies, implement improvements and optimise IT processes for better outcomes.
• Manage planning and coordination of system updates, patches and upgrades to ensure efficiency and reliability.

• Adhere to GBS values and regulations, including equal opportunities…