Product Manager - Partner

Overview

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8

Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

We are looking for a Product Manager with a strong background in Partner Relationship Management (PRM), product strategy, and cross-functional leadership to drive the development and optimization of our global partner ecosystem. This role will redefine how our partners engage with our platform, enhance lifecycle experiences—from onboarding to monetization—and deliver measurable impact through innovation and scale.

The ideal candidate will bring deep telecom industry expertise, fluency in B2B SaaS or platform environments, and a strong grasp of partner ecosystems, including resellers, integrators, and technology partners.

• Define and articulate a compelling product strategy and vision aligned with the company’s goals for partner success and revenue growth.
• Conduct market analysis, partner segmentation, and competitive benchmarking to identify opportunities and pain points.
• Develop and maintain a comprehensive partner journey roadmap including onboarding, enablement, co-selling, billing, and lifecycle support.
• Champion the voice of the partner by conducting interviews, gathering feedback, and defining metrics that shape roadmap priorities.
• Own the product roadmap for partner program capabilities: onboarding, training, co-selling, incentive models, analytics, and certifications.
• Collaborate cross-functionally with UX, Engineering, Operations, Sales, and Marketing to deliver seamless partner experiences and scalable tools.
• Lead agile product development: writing clear requirements, user stories, acceptance criteria, and sprint planning documentation.
• Define and manage OKRs for PRM platform initiatives with a focus on delivery excellence and iterative value.
• Act as the internal advocate for partners—ensuring their needs inform all aspects of the partner experience.
• Design and evolve partner tiering, performance tracking, and incentive frameworks in collaboration with Channel and GTM leaders.
• Drive continuous improvement through data analysis, satisfaction metrics, and partner engagement insights.
• Establish and track KPIs including partner activation, retention, satisfaction scores, and partner-led revenue.
• Build dashboards and reports to ensure performance transparency and accountability across the partner ecosystem.
• Evaluate ROI and scalability of partner initiatives using robust business modeling and impact analysis.
• 7–10+ years in Product Management, with 3+ years in PRM or partner-facing SaaS product roles.
• Proven experience delivering complex B2B solutions across partner portals, billing, enablement, and incentive models.
• Preferred Expertise in Salesforce Experience Cloud, CPQ, and Sales Cloud, with the ability to configure and manage partner-specific workflows.
• Experience integrating 3rd-party tools (e.g., Tableau, Marketing Cloud, PRM accelerators) for engagement and analytics.
• Demonstrated success leading cross-functional teams including Sales, Alliances, Marketing, Finance, and Engineering.
• Strong understanding of partner lifecycle processes: onboarding, accreditation, lead distribution, deal registration, and billing.
• Experience managing PRM portal configuration, user access, and global partner segmentation.
• Analytical mindset with a strong grasp of partner metrics, usage data, and business impact modeling.
• Ability to…