Marketing Operations & Projects Manager

About the Role

This role plays a key part in enabling the Marketing & Business Development (BD) function to operate efficiently and lst owning and delivering their own projects, the role will work closely with the Head of Marketing Operations and the Senior CRM Technology Development Manager to support the other projects within the Marketing Technology & Operations team.

You will help translate business needs into clearly scoped, well-governed projects, ensuring the right initiatives are prioritised and delivered effectively. This is a hands‑on role suited to someone who enjoys bringing structure to complexity and driving meaningful change across a professional services environment.

In this role, you can expect to be involved in a wide variety of work, including:

• Deliver a number of key Marketing Technology & Operations projects for the Business Development function, from initial scoping and design through to implementation.
• Manage project plans, timelines, risks, dependencies and stakeholder expectations to ensure successful outcomes.
• Balance pace with appropriate governance in a fast-moving environment.

• Support the development and maintenance of the infrastructure required to manage a broad portfolio of Marketing Technology & Operations initiatives.
• Create and maintain project boards, portfolio dashboards and reporting to provide clear visibility of progress, priorities and risks.
• Support prioritisation and capacity planning across the portfolio.

• Act as a central point of contact for new Marketing Technology & Operations project requests.
• Work closely with internal stakeholders to understand business needs, challenges and objectives.
• Translate requirements into clearly defined scopes and, where appropriate, detailed requirements documentation for handover to development or delivery teams.
• Challenge and shape requests to ensure alignment with strategic priorities and available capacity.

• Build strong relationships across Marketing & BD, IT, external suppliers and other business services teams.
• Facilitate workshops and discussions to support requirement gathering and decision-making.
• Working with the wider team to support the successful adoption of new processes, tools and ways of working through effective change management.

• Experience supporting or delivering projects within a law firm or similar professional services environment.
• Good understanding of Marketing & Business Development operations.
• Solid understanding of change management principles and how to embed change in a complex organisation.
• Ability to understand business context and present practical solutions in clear, accessible language.
• Highly organised, detail‑oriented and able to manage multiple competing priorities.
• Strong problem‑solving skills with a proactive, delivery-focused mindset.
• Ability to build relationships, influence stakeholders and drive change across the business.
• A collaborative team player with a relentless passion for improving efficiency and ways of working.

• Experience working with CRM or marketing technology platforms.
• Familiarity with project management tools and delivery methodologies (Agile, waterfall or hybrid).
• Experience working with external suppliers or technology delivery partners.
• Formal project management qualification or equivalent practical experience.

• Marketing Technology & Operations projects are consistently well-scoped, prioritised and delivered effectively.
• Stakeholders have clear visibility of project status, risks and dependencies.
• Project intake, triage and portfolio management processes are embedded and consistently used.

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.