IT Helpdesk Support

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• Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
• Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
• Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
• Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
• Troubleshoot and resolve hardware, software, and network‑related issues on Windows client/server systems.
• Support market data and trading applications, including Bloomberg, Reuters Workspace, and Ion Trading.
• Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
• Maintain accurate documentation for incidents, processes, and configuration changes.
• Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
• Participate in internal audits, system reviews, and ongoing service improvement initiatives.

• Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
• Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
• Experience with Manage Engine, WSUS, and automated software deployment.
• Basic Power Shell scripting for user and system administration.
• Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
• Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
• Understanding of ITIL service management processes and ticketing systems.
• Understanding of AGILE work methodology.
• Excellent communication and interpersonal skills; proven ability to support high‑profile users in demanding environments.
• A proactive and customer‑oriented approach to technical problem solving.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries:
  Desktop Computing Software Products

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