Salesforce Business Analyst

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher and all our other brands – B&Q, Screwfix, Brico Depot, Castorama and Koçtaş – to life.

That’s right, we’re big, but we want to become even bigger and even better. We aim to be the leading home‑improvement company and grow the largest community of home improvers in the world – and that’s where you come in.

We welcome colleagues from all walks of life and treat all applicants equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We offer flexible working hours and locations, with a blend of remote and offices in London, Southampton and Yeovil. Talk to us about how we can best support you.

The Marketplace team is looking for a process‑driven Salesforce Business Analyst to support the continued growth of our marketplace across multiple European markets. You will bridge business teams and Salesforce development squads, translating business needs into actionable user stories and ensuring Salesforce delivers measurable operational and commercial value.

• Discovery & Process Mapping: Partner with Sales, Merchant Support and Operations to document current and future processes, identifying pain points and opportunities for optimisation within Salesforce.
• Requirements Engineering: Lead discovery and refinement workshops to elicit requirements, translating high‑level business needs into detailed user stories and acceptance criteria for development.
• Technical Translation: Act as the primary liaison between end users, the Salesforce Product Owner and Architect, ensuring technical solutions stay aligned to business objectives.
• Backlog Management: Own and manage the Marketplace Salesforce backlog, prioritising work in line with the product roadmap and delivery goals.
• Testing & Quality Assurance: Define test plans and lead User Acceptance Testing, ensuring delivered functionality meets requirements and quality standards.
• Change Management & Roll‑out: Support adoption of new Salesforce capabilities by creating training materials and providing hyper‑care support during go‑live and stabilisation.
• Operational Insight: Collaborate with data and analytics teams to capture metrics that support Marketplace KPIs, reporting and ongoing optimisation.

• Salesforce Expertise: Experience as a Business Analyst within the Salesforce ecosystem (Sales, Service, Experience Cloud). Salesforce certifications (Business Analyst or Administrator) are highly desirable.
• Marketplace Knowledge: Solid understanding of B2C marketplace operations – merchant onboarding, lead management and seller‑support workflows.
• Agile Delivery: Proven experience in an Agile/Scrum environment, using tools such as Jira or Azure Dev Ops.
• Communication &
  
  Languages:
  
  Excellent written and verbal communication in English; working proficiency in French is preferred.
• Stakeholder Management: Ability to influence and engage stakeholders at all levels and negotiate priorities.
• Analytical Problem‑Solving: Strong analytical skills to break down complex challenges into actionable steps.
• Testing & Quality Focus: Experience coordinating User Acceptance Testing and attention to detail.
• Customer‑focused: Constantly improving the customer experience.

We offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

• Private Health Care – up to family level cover with AXA.
• Kingfisher Pension Scheme – immediate eligibility, 8% contribution for a 14% company match.
• 25 Days’ Holiday – plus bank holidays.
• Staff Discount – 20% discount at B&Q and Screwfix after 3 months.
• Kingfisher Share Incentive Plan (SIP) – share ownership in a tax‑efficient way.
• Life Assurance – x4 salary for active KPS‑MP members.
• Bonus – competitive scheme aligned to work level.
• Kingfisher Share Save – option to buy shares after 3 or 5 years.

• Constantly improve customer experience.
• Act with humanity and care.
• Be curious – thrive on learning.
• Be inclusive – inspire diverse teams.
• Be agile – trust, pace and workload.
• Be accountable – drive results.

We provide resources, tools, and opportunities for continuous learning and career progression, including senior‑leader conversations and tailored development plans.

• Step 1 – Application via our Kingfisher Careers website.
• Step 2 – Review by the Talent Acquisition team.
• Step 3 – Phone interview with a recruiter.
• Step 4 – Face‑to‑face or virtual interview.
• Step 5 – Feedback and offer.

Interested? Great – apply now and help us Power the Possible.

#LI-TB1