Audio Visual Cover Technician

About AVI‑SPL UK & Ireland

AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award‑winning managed services.

The Cover Technician’s primary function is to provide AV support across various client campus sites, providing backfill coverage for sickness and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders.

• Covering the permanently placed Onsite Staff holiday, sickness and absence leave.
• Supporting the requirements of the client site in which placed by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite.
• Provide AV/VC support to our clients, their staff and external clients.
• Set up, operate and maintain AV/VC equipment.
• Adaptable to working as part of a permanent based AV team or working on a lone site independently.
• Supporting end users as requested by the Client.
• Event support including set up and operation of PA systems, VC System, projection systems etc. This could be in small Event environments or full auditorium setups.
• Cross‑trains with other members of the team to ensure a seamless delivery of services and support to our clients.
• Any admin processing that may be required.

• AVI‑SPL reserves the right to alter work hours and location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may involve construction site type of work environment.

• Ability to operate Video conference hardware (Cisco, Webex, Poly, etc.) and troubleshoot issues related to audio feedback, no video, etc.
• Proven experience operating PA, projection, and room control/booking systems (Crestron/AMX, etc.).
• Intermediate IT knowledge.
• Maturity, especially when under pressure, and ability to maintain excellence in Customer Service with clients of all seniority levels.
• Excellent organisational and time‑management skills. The nature of this role involves last‑minute requests, so flexibility is key.
• Ability to impart knowledge to those less skilled.
• Adaptability to work in unfamiliar surroundings.
• Ability to work well as part of a small team or on your own.
• Excellent verbal and written communication skills.

• Medical benefits, including vision and dental.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.