Service Delivery Leader

Service Delivery Leader

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At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Service Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post‑sales journey driving adoption and consumption across the breadth of Palo Alto Networks' products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts.

We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world's largest and most well‑known organizations.

• Account Management
• Key account ownership and relationship management for Palo Alto Networks' largest customers
• Operate as primary point of contact for multiple product lines supporting the customer journey
• Operating cross‑functionally with clients, end user through C‑suite, and internal partners across product lines - Cloud, Dev Sec Ops , Network, and AI security
• Customer Impact
• Own customer planning, deployment, adoption, account‑level reviews, and escalations
• Builds and manages the customized product delivery to the customer's tech environment
• Understands Customer Security Priorities and is able to translate it to Success Plans
• Partnership
• Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
• Partner with Post‑Sales teams as Professional Services , Customer Success & Support
• Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

• 8 years of professional experience in a customer‑facing role, managing high‑touch, high visibility post‑sales engagements
• Specialization in software product and service delivery to strategic customers with expertise in at least one of the following areas:
• Cloud Security
• Dev Sec Ops
• Network Security
• Security Operations
• Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C‑suite through client teams at various levels of technical and non‑technical depth
• Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Current, valid, and transferable UK Security Clearance (SC) is required.
• Bonus - Client‑focused program management
• Bonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)
• Travel - Open to occasional travel according to the need for strategic customer engagement and on‑sites – Potential for 10‑15%

To stay ahead of the curve, it's critical to know where the curve is. Our team is creating the curve for digital service experiences.

As the fastest growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as the rest of our products, which rounds out Palo Alto Networks' mission.…