IT Support Analyst

The IT Support Specialist plays a crucial role in ensuring smooth daily operations within the London office s is a demanding in‑office role, as a member of the Service and Support function you will work in a fast‑paced environment, helping to identify areas of improvement.

• Maintaining Meeting Rooms
  • Ensure all audio‑visual and conferencing equipment in meeting rooms is functioning properly.
  • Provide immediate troubleshooting and assistance during meetings if technical issues arise.
  • Regularly check and maintain equipment to prevent breakdowns.
• Supporting Users with Hardware and Software Issues
  • Act as the first point of contact for employees facing any hardware or software‑related issues.
  • Troubleshoot and resolve issues related to computers, printers, phones, and other office technology.
  • Provide user‑friendly guidance and training to staff on how to use office technology efficiently.
• Supporting New Joiners and Leavers
  • Assist with the setup of IT equipment and accounts for new employees.
  • Provide initial orientation and training on IT systems and policies.
  • Manage the IT aspects of offboarding for employees leaving the organisation, ensuring a secure and comprehensive handover of equipment and access rights.
• Supporting Facilities Management
  • Collaborate with the facilities management team to ensure that IT infrastructure aligns with the overall office environment.
  • Assist in managing network‑related needs, such as Wi‑Fi access and network connectivity in different parts of the office.
• Identifying Patterns
  • Monitor and record recurring IT problems, identifying patterns that could indicate larger underlying issues.
  • Collaborate with the wider IT team to develop long‑term solutions to recurrent problems.
  • Escalate complex IT issues to higher‑level technical teams or external vendors as needed.

• Proven experience in IT support within an office environment.
• Working knowledge of 365, Azure, Mac Products and JAMF are advantageous.
• Strong knowledge of computer hardware, software and networking.
• Excellent problem‑solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer‑focused approach with a commitment to providing helpful and efficient support.

• A wide range of voices heard to the benefit of all.
• Teams that are clearly happy, engaged and laugh together.
• Perceivable safety to have an opinion or ask a question.
• No egos – people listen to and learn from others at all levels, with strong opinions held loosely.

Oak North Bank emboldens entrepreneurs to realise their ambitions, understand their markets and apply data intelligence to everyday decisions to scale successfully king should be barrier‑free – it is a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions and delivered by our data‑driven tools. We empower our people, encourage professional growth and create an inclusive and diverse workplace where everyone can thrive.