Operational Support Administrator; End User

Position: Operational Support Administrator (End User)
Location: Greater London

** Salary for this Role:
** From £42,000 with benefits, subject to skills and experience
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* Job Title:

** Operational Support Administrator (End User)
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* Reports to:

** Iskandar Haddad
** Closing Date:
** 18/Jan/ GMT
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* Job Description:

***
* Job Title:

** Operational Support Administrator (End User)
** Details of the role:
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* Contract:

** This is a full-time permanent onsite (reviewed after probation) position on the Crick Terms and Conditions of Employment.
** Salary:
** From 42,000 with benefits, subject to skills and experience
** Final date to receive applications:
** 18th of January 2026 he Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher.

This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.
** About the role
** We are seeking a dedicated and proactive Operational Support Administrator (End User), known internally as End User System Administrator, to join our ITO Service Delivery Team. In this busy role, you will split your time between service ticketing (50%) and project work (50%). On the ticketing side, you will handle 2nd and 3rd line support for software and end‑user issues, managing 30–40 tickets a day.

On the project side, you will deliver solution upgrades, new applications, and requests from scientists, building systems with them and providing ongoing BAU support.

As part of a team supporting over 90 systems across commercial, scientific, research, cloud, and building management platforms, you will play a key role in ensuring continuity of critical research and operational activities. All project tasks are logged and managed through project manager tooling, requiring you to balance priorities effectively in a dynamic environment.

We’re looking for someone who thrives in a collaborative setting, enjoys automation and structured problem‑solving, and brings strong organisational skills to both ticket resolution and project delivery.
** What you will be doing
** As an End User Systems Administrator at the Crick, you will:
* Platform and Service Technical - Serve as technical lead and subject matter expert for platforms including (but not limited to): JAMF Pro, Intune, SCCM, SharePoint Online, Microsoft 365 services, , Dropbox, Planon, Worktribe, Condeco, Freezer Pro, ARMIS, PPMS, Trello, Slack, Zoom and Zoom Rooms.
* Operational Support & Service Delivery - Provide 2nd/3rd line and escalation support for over 90 business, scientific, and operational platforms, including specialist scientific and building management/control systems.
* Automation, Integration & Cloud - Design and implement automation workflows using Power Shell, Python, Bash, Okta Workflows, Power Automate, and Microsoft Logic Apps.
* Documentation, Reporting & Continuous Improvement - Produce and maintain technical documentation, SOPs, training materials, and contribute to the IT knowledgebase using version control systems (Git).
* Collaboration & Stakeholder Engagement - Engage with users and stakeholders to gather requirements, feedback, and ensure service excellence.
** About you
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* You will have:

* Broad experience managing enterprise end-user platforms (Windows, macOS, Linux) and operational support.
* Strong operational knowledge of JAMF Pro, Intune, SCCM, or similar.
* Experience with O365 management, SharePoint Online…