Project Delivery Lead – ServiceNow; Mat cover

Salary for this Role

From £59,700 with benefits, subject to skills and experience.

Project Delivery Lead – Service Now (Mat cover)

Jessica Carmody

18/Jan/2026 23:59 GMT

Project

Title:

Project Delivery Lead – Service Now (Mat cover)

Details of the role:
Working pattern:
Monday – Friday. This is a 12 month (Mat cover) fixed term position on Crick terms and conditions of employment. This role is hybrid and requires a minimum of 3 days per week in the office.

Salary:
From £59,700 with benefits, subject to skills and experience

Final date to receive applications: 18th of January 2026

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world‑class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state‑of‑the‑art infrastructure, cutting‑edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher.

This gives us the freedom to take risks and carry out high‑quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

We are looking for an engaging and passionate Project Delivery Lead – Service Now (Known Internally as Enterprise Systems Lead – Service Now) to join our team here at the Crick and lead on projects, transformation and change. This is a pivotal role where you will participate in the design, development, and ongoing improvement of enterprise platforms and integrated systems that support the Crick’s needs and ambitions.

You will be a proactive leader with strong organisational and project manager skills with a true understanding of stakeholder engagement experience, and a solid understanding of the design and development lifecycle. You’ll bring hands on experience with Service Now or similar ITSM platforms, guiding developers and driving process improvements. As this role involves significant project management, you will bring energy and creativity to foster positive team collaboration.

You will be a strong listener who takes the time to understand stakeholder needs and effectively translate them into clear actions for the team.

• Leading the delivery of design, implementation and service transition for products and services using the current enterprise systems platforms (focused on Service Now, but may also include Workday, particularly where scope includes both platforms)
• Working with other leads within ITO to prioritise work packages for the Enterprise systems team
• Working with Application Owners and external vendors to design and support workflows to support operations and science processes.
• Supporting the Head of Enterprise Systems to develop processes and ways of working that support the strategic vision of ITO including automation, documentation, modularisation and reuse.
• Implement integration solutions that connect various enterprise applications and systems.
• Utilise Service Now integrations platform (e.g. Flow Designer) to create, streamline, and automate processes.

Full job description at the Crick website.

You will have:

• An in-depth understanding of business processes for key operational teams as implemented in ERP tools such as Workday, and Workflow tools such as Service Now.*
• Experience of change and administration of complex SaaS platforms, including effective communication and testing processes.*
• Exposure to Enterprise Business Intelligence tools such as Power BI and IT Service Intelligence tools such as Splunk, as well as the infrastructure required to support them.
• A data mindset, with experience of database design,…