Infrastructure Operations Manager

Direct message the job poster from DGH Recruitment

DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require an Infrastructure Operations Manager to join the firm in London to manage a team of 9 who provide IT operational support.

This will be a hybrid role with 3 days in the office required per week.

• Lead the 24/7 operational support function, providing strategic oversight of the firm’s IT systems and ensuring services remain cost-effective, resilient, and aligned with business priorities.
• Build and develop a high-performing operations team, working with HR and Procurement to optimise workforce capability, vendor performance, and service partner engagement.
• Maintain accountability for third-party service delivery, ensuring supplier SLAs and KPIs are met and taking corrective action where required.
• Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus.

• Proven leadership and team‑management capability, with the ability to define and deliver an operational vision that aligns IT outcomes to business goals.
• Extensive experience in IT operations and service management, with a record of driving process standardisation and automation.
• Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams.
• Broad technical understanding of enterprise infrastructure, including networks, data centres, cloud platforms, and operational tooling. (Windows 11, Windows Server, Microsoft Office, Cisco, Juniper, Cloud‑based Security Solutions, VPN)

Mid-Senior level

Full‑time

Information Technology

Professional Services

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