Audio-Visual Support Engineer

Fitch Group is currently seeking an Intermediate Support Engineer for Audio Visual based out of our London office.

As a leading, global financial services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting‑edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients.

We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

Want to learn more about a career in technology and data at Fitch?

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Audio Visual technologies is an integral part of the Modern Workplace technology team. Modern Workplace is a global team that supports Fitch’s end user technologies with a strong emphasis on the end user experience.

• Serve as an Audio-Visual SME for Cisco AV including deployment, integration, incident management and support for internally and externally hosted events
• Provide concierge level support and management for C-level and corporate-wide events
• Plan and execute town halls, board meetings, training, and hybrid events from setup through completion
• Support Fitch’s AV strategy in alignment with business objectives and technological advancements
• Proactively monitor and manage Life Cycle Management for all AV infrastructure and software
• Oversee the installation and maintenance of Cisco AV systems in conference rooms, collaboration spaces, and large-scale build outs
• Monitor and support day-to-day AV related service requests

• 5+ years of progressive experience in AV technologies with a focus on Cisco and Microsoft Teams solutions
• Excellent troubleshooting and analytical abilities
• Experience supporting VIP conferencing needs
• Strong project management and stakeholder engagement skills
• Outstanding communication, presentation, and interpersonal skills
• Has a passion for learning and adopting new AV Technologies

• Relevant certifications such as Cisco CCNA/CCNP (Collaboration), CTS, or equivalent
• Experience with cloud-based AV solutions and hybrid work technologies
• Knowledge of networking fundamentals, security best practices and AI technologies
• Familiarity with AV platforms (Microsoft Teams, Zoom, Crestron, etc.)
• Experience with Digital Signage technology platforms

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long‑term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family‑friendly policies, including a generous global parental leave plan, designed to help you…