Senior Technical Consultant - ServiceNow UI​/UX; EMEA-

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role can be based from any country Service Now has an entity in EMEA

The Senior Technical Consultant (UI/UX) is responsible for guiding clients through the design and implementation of Service Now user experiences, with a particular focus on UI Builder, configurable work spaces, portals, and mobile applications.

This role is central to delivering modern, intuitive, and scalable UI/UX solutions on the Service Now platform. We expect the successful candidate to act as an expert in UI Builder, with the ability to customize out-of-the-box experiences and create new work spaces and portals from scratch.

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions

• Oversee technical delivery, ensuring alignment with client requirements and Service Now best practices for UI/UX, UI Builder, Portal and Mobile implementations.

• Lead the implementation of UI Builder solutions, demonstrating expertise in: page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more

• Perform hands‑on implementation with the Service Now platform, leveraging all Service Now technologies and capabilities:
  Workflow Studio/ Flow Designer, JavaScript, REST/SOAP API integrations (incl. MID Servers), Single Sign‑On and more

• Define and architect technical solutions at a detailed level, ensuring they align with clients’ business needs and technological environments

• Mentor colleagues and provide guidance on UX/UI best practices within Service Now

• Serve as an escalation point for complex technical and design challenges

• Partner with the pre-sales team to scope complex service engagements involving Service Now products and UX/UI solutions, with a focus on Service Now Platform capabilities

• Deliver demos, prototypes, and workshops that highlight Service Now capabilities

• Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in the UX/UI area

• Advise customers on UX/UI strategy, ensuring solutions follow usability, accessibility, and scalability best practices

• Collaborate with Service Now product teams by providing feedback on UI Builder and UX/UI features

• Contribute to new offerings and thought leadership around configurable work spaces, portals, and mobile experiences

In order to be successful, you will have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Strong hands‑on expertise in Service Now UI Builder, covering page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more

• Solid knowledge of UX/UI principles, including accessibility, responsive design, and information architecture

• Experience with Service Now portal and mobile implementations

• Proficiency in core web technologies (JavaScript, HTML, CSS) and Service Now platform capabilities (Workflow Studio, REST, integrations)

• Experience and/or willingness to grow in Service Now Now Assist products

• Excellent communication and presentation skills

• Experience in advising and analysing Product strategies based on business priorities

• Excellent interpersonal skills, customer‑centric…