Salesforce Business Analyst

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At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

The Marketplace team at Kingfisher is seeking a process‑driven Salesforce Business Analyst to support the continued growth of our marketplace. This role acts as a key link between business teams and Salesforce development squads across multiple European markets.

You will work closely with end‑user teams to understand their workflows, translate business needs into clear and actionable user stories, and ensure Salesforce solutions deliver measurable operational and commercial value. The successful candidate will bring a strong focus on operational excellence, deep knowledge of the Salesforce ecosystem, and the ability to manage complex stakeholder relationships in a multi‑market environment.

• Discovery & Process Mapping:
  Partner with cross‑functional teams including Sales, Merchant Support and Operations to document “as‑is” and “to‑be” business processes, identifying pain points and opportunities for optimisation and automation within Salesforce.
• Requirements Engineering:
  Lead discovery and refinement workshops to elicit requirements, translating high‑level business needs into clear, detailed user stories and acceptance criteria ready for development.
• Technical Translation:
  Act as the primary liaison between end users and the Salesforce Product Owner and Architect, ensuring technical solutions remain aligned to business objectives and a customer‑first mindset.
• Backlog Management:
  Own and manage the Marketplace Salesforce backlog, assessing feasibility and cost versus benefit to prioritise work effectively in line with the product roadmap and delivery goals.
• Testing & Quality Assurance:
  Define test plans and lead User Acceptance Testing (UAT), ensuring delivered functionality meets business requirements and quality standards prior to release.
• Change Management & Rollout:
  Support the successful adoption of new Salesforce capabilities by creating training materials and providing hyper‑care support during go‑live and stabilisation phases.
• Operational Insight:
  Collaborate with data and analytics teams to ensure Salesforce is configured to capture accurate metrics that support Marketplace KPIs, reporting and ongoing optimisation.

• Salesforce Expertise:
  Strong experience working as a Business Analyst within the Salesforce ecosystem, including Sales Cloud, Service Cloud or Experience Cloud. Salesforce certifications such as Business Analyst or Administrator are highly desirable.
• Marketplace Knowledge:
  Solid understanding of B2C marketplace operations, including merchant onboarding, lead management and seller support workflows.
• Agile Delivery:
  Proven experience operating within an Agile or Scrum environment, with practical use of tools such as Jira or Azure Dev Ops to manage user stories, backlogs and sprint delivery.
• Communication &
  
  Languages:
  
  Excellent written and verbal communication skills in English are essential. Working proficiency in French is preferred, reflecting collaboration across UK and French banner territories.
• Stakeholder Management:
  Demonstrated ability to influence and engage stakeholders at all levels, managing expectations and navigating competing priorities within a fast‑paced retail environment.
• Analytical Problem Solving:
  Strong analytical capability with the ability to break down complex business challenges into clear, logical and technically actionable components.
• Testing & Quality Focus:
  Experience coordinating User Acceptance Testing (UAT), with a strong attention to detail when validating delivered solutions against defined business requirements.

We listen to our customers and…