Implementation Manager; Life Sciences SaaS- Europe

Implementation Manager (Life Sciences SaaS- UK)

• Location : UK
• Function :
  Professional Services
• Reports to :
  Head of Services

Own end-to-end implementations of the Kivo platform for biopharma and med-device customers. You'll run projects from scoping through go-live and support, coordinating closely with Customer Success, Data Migration, Technical Support, and Product to deliver validated, audit-ready outcomes on time and within scope. Responsibilities span solution design / configuration, integrations, training, and post-go-live stabilization—consistent with life-sciences best practices.

• Plan & deliver multiple implementations concurrently : project charter and plan, timelines, RAID, status, risk / issue escalation, stakeholder comms, and executive readouts.
• Facilitate discovery & design workshops; translate regulated process requirements into configured solutions and documented decisions.
• Own validation workstream with a risk-based approach : author / review plans, requirements, test protocols, traceability, deviations, and final reports aligned to 21 CFR Part 11 / Annex 11 expectations.
• Drive change management : defect triage, go-live readiness, training enablement, and post-go-live support.
• Partner cross-functionally with Sales to deliver value, with CS for success plans, with Support on SLAs / hand-off, and with Product for backlog / feedback
• Own scope & quality : SOW adherence, acceptance criteria, and measurable outcomes (time-to-value, CSAT, on-time delivery).

• 5–8+ years delivering enterprise software implementations for life-sciences (e.g., eQMS, eTMF, RIM, CTMS, EDMS); vendor or consulting background (Veeva, Master Control, IQVIA, or similar).
• Demonstrated ownership of validation in regulated environments (GxP; 21 CFR Part 11 / Annex 11) and creation of CSV / CSA deliverables.
• Hands-on with data migrations and integrations (APIs / iPaaS), plus configuration of SaaS quality / regulatory systems.
• Strong project leadership : multi-workstream delivery, stakeholder management, crisp status / risk comms; PMP a plus.
• Excellent facilitation and documentation skills; comfortable “rolling up sleeves” on design, testing, and cutover.

• Experience with platforms like Vault (Quality / RIM / Clinical) , Master Control , Track Wise / ETQ , or related.
• Familiarity with eClinical and regulatory content processes (submission / registration, TMF, deviations / CAPA, training).
• PSA / Jira / Confluence proficiency; prior consulting or SI experience.

• On-time / on-scope go-lives and reduced time-to-value
• Validation / audit readiness at go-live
• CSAT / NPS , low escalation rate, clean hand-off to CS / Support
• Data migration quality (reconciliation / defects) and adoption KPIs