User Researcher; FTC

Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy sell and discover desirable secondhand fashion. With a community of over 35 million users Depop is on a mission to make fashion circular redefining fashion consumption. Founded in 2011 the company is headquartered in London with offices in New York and Manchester and in 2021 became a wholly-owned subsidiary of out more at

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome no matter who they are or where theyre from. Just as our platform connects people globally we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences knowing they drive innovation and bring us closer to our users.

Were proud to be an equal opportunity employer providing employment opportunities without regard to age ethnicity religion or belief gender identity sex sexual orientation disability pregnancy or maternity marriage and civil partnership or any other protected status. Were continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If due to a disability you need adjustments to complete the application please let us know by sending an email with your name the role to which you would like to apply and the type of support you need to complete the application to . For any other non-disability related questions please reach out to our Talent Partners.

We’re looking for a User Researcher to join our UX research team to help us understand our users their needs and create delightful user experiences across our product. You’ll be comfortable scoping out designing and undertaking robust investigations as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product.

At Depop research underpins our design process end-to-end. You’ll be working with fellow researchers designers product managers copy writers and analysts to shape the future of fashion.

In addition to being adept at a wide range of methodologies (from depth interviews to surveys and usability testing) you’ll also understand how to synthesise data from multiple sources into compelling actionable insights and advocate for user needs in a rapid-paced high growth environment.

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are gathering the questions and hypotheses planning and executing the research all the way through to analysing and sharing your findings with the team
• Work closely with product managers designers engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product
• Lead the research for a product area suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product
• Autonomously carry out research from tactical to strategic using a wide range of research methods e.g. remote interviews ad-hoc surveys unmoderated research.
• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible and run some basic quantitative analysis yourself using our internal tools or surveys.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations workshops reports or any other method that gets the insights into our decision-making

• A UX researcher with a strong portfolio demonstrating a wide range of qual and quant methods e.g. in exploratory generative and evaluative research
• Experienced in delivering autonomously and to high quality standards
• Experience in advocating for and delivering UX Research in different environments
• Effective in seeking out building and maintaining strong and trusting relationships with key stakeholders across the business
• Effective and compelling communicator :
  Collate and disseminate various threads of…