Content Designer - Consultant - Digital Excellence

Content Designer - Consultant - Digital Excellence

Join to apply for the Content Designer - Consultant - Digital Excellence role at Capgemini Invent
.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our clients’ challenges of today and tomorrow. Informed and validated by science and data, superpowered by creativity and design, all underpinned by purposeful technology.

As a Content Designer, you will be joining the growing and exciting Digital Excellence community that continually shares knowledge and expertise. We are passionate about user‑centred design, critical thinking, problem solving and designing and building digital services and products.

You will champion inclusive design practices throughout our project life cycles, ensuring solutions are accessible to as many users as possible. This involves engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

Working at Capgemini Invent offers opportunities for development and growth, working with major clients in both the public and private sector. Our offices are located in London, Manchester and Glasgow. We offer hybrid working, although you may be required to travel to client locations depending on the project.

• Identify and build strong relationships with clients across projects, influencing and collaborating with them on content.
• Create and iterate accurate user‑centred content to a high standard that meets user needs.
• Use analytics data, user feedback and user research to identify user needs and map user journeys.
• Make complex language and processes easy to understand.
• Bring new ideas and challenge the status quo.
• Be an advocate for user‑centred design, iterative and agile approaches.

• Strong understanding of user‑centred design principles and best practice.
• Experience working in multidisciplinary agile teams to design and deliver user‑centred services.
• Experience designing content for diverse users, including accessibility and assisted digital needs.
• You will either already have SC (Security Check) Clearance or be able to qualify for this level of clearance (UK resident for at least 3 years, not having left the country for more than 6 consecutive months during this period).
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles.
• Experience working with relevant accessibility standards and legislation, such as the Web Content Accessibility Guidelines (WCAG).
• Experience writing inclusive content in plain English.
• Good communication and stakeholder management skills.

• Experience working in sectors that operate in complex regulatory environments (e.g. healthcare or public sector) or performing a consulting function for private sector clients.
• Certifications in accessibility (CPACC, WAS, CPWA) or working towards them.
• Experience testing and auditing assistive technology (JAWS, Dragon, Zoom Text) and accessibility features for Windows and macOS.
• Certification and/or qualifications in Service Design or Design Thinking.
• Experience running training around Service Design or Design Thinking.
• Experience managing and leading high‑performing teams.
• Experience working with various tools such as Miro, Mural, Teams, PowerPoint.

• You’ll gain exposure to high‑profile transformations and hands‑on exposure to leading technologies.
• Consultants are formally trained by industry experts in consulting and client delivery, with access to a wide array of training and certifications in cloud, programming, Dev Ops, cybersecurity, and agile delivery.
• Capgemini Invent offers a unique training environment just outside of Paris (Les Fontaines) for immersive thought‑leadership and capability building.
• Monthly showcases of digital transformation initiatives highlight the…