Product Success Manager

Blue Optima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company.

We are a global organisation with headquarters in London and additional offices in India, Mexico, Japan and the US. We are made up of 120 individuals from more than 20 different countries.

Location: London
Department: Product
Salary: £65 - £75K (includes £5K performances based bonus)

The Product Success Manager (PSM) is a high‑leverage, strategic role responsible for bridging the gap between Blue Optima's Product organization and its enterprise customers' technical users. Reporting to the VP of product, you will act as the custodian of product adoption and technical user‑level retention for our portfolio of products. Your primary goal is to ensure technical users derive maximum, measurable value from Blue Optima, thereby mitigating churn risk and driving account stickiness.

• Product Health Ownership:
  Define, implement, and maintain the Product Health Score and User Adoption Index methodology to proactively identify at‑risk enterprise accounts based on usage data.
• Retention Strategy:
  Co‑own user adoption and stickiness metrics (e.g., Weekly Active Users) alongside the Customer Success (CS) team, driving interventions to mitigate churn risk.
• Enablement Governance:
  Own the technology stack for customer enablement (LMS/in-app education) to ensure consistent, measured training delivery.

• User Friction Feedback Loop:
  Collect and synthesize high‑fidelity user friction feedback from technical users, channeling actionable insights directly to Product Managers (PMs) for roadmap consideration.
• Roadmap Communication:
  Communicate relevant product strategy, roadmap updates (when required), and feature benefits to customers and internal teams, ensuring alignment with user needs and expectations.
• Strategic Influence:
  Represent the technical user voice in Product QBRs and strategic roadmap planning sessions.

• Technical Enablement:
  Design, coordinate, and deliver advanced technical training for key enterprise customers to significantly boost adoption and feature usage.
• Internal Champion Creation:
  Identify, mentor, and empower internal champions within client organisations to drive peer‑to‑peer advocacy and expand organic product usage across teams.
• Content Management:
  Oversee, manage and direct technical content production, ensuring scalable content (videos, guides, tutorials) aligns with strategic adoption goals.
• Measurement & Insights:
  Partner with the Research Team to design measurement protocols for training efficacy, in‑app nudges, and other enablement programmes, reporting quantitatively on their success and impact on adoption.

• Value Rollup:
  Work closely with CS to translate value derived at the technical user level (e.g., time savings, improved code quality metrics) into quantifiable Executive‑level business outcomes (ROI, financial savings) for renewal conversations.
• Sales Feedback:
  Provide timely feedback to the Sales team on successful technical user adoption playbooks and "what is working" in the field, helping to refine positioning and discovery efforts.

• Thought Leadership:
  Collaborate with the Marketing team to develop thought leadership content, webinars, and technical deep‑dives that educate the market on best practices for using Blue Optima.
• Success Stories:
  Facilitate the creation of customer reference stories and case studies that specifically highlight successful technical user adoption and enablement.
• Messaging Alignment:
  Ensure all enablement materials and training content align seamlessly with the Product Marketing Manager's (PMM) core value propositions…