IT Support Specialist L2

IT Support Specialist L2

Join to apply for the IT Support Specialist L2 role at Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. With more than 3,000 employees serving over 200 companies worldwide, Milestone continues to deliver industry-leading innovation to our clients.

As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station.

• Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)
• Image Mac, Windows, and Linux computers and configure these computers for employees
• Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
• Perform small project based work to improve IT and other systems
• Showcase your knowledge by training other employees on new applications, hardware, and more

• HS Diploma or GED
• Minimum 2+ years of IT industry experience
• VOIP administration experience
• Experience troubleshooting Chrome OS
• Command-line Unix experience
• An understanding of A/V concepts and functionality
• Experience with GSuite tools including GMail, Google Docs, and Google Calendar
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
• A history of expanding your knowledge via technical training (self-taught and/or formal) and certification.
• A drive to assist customers and solve their technical problems
• End-user support experience for MacOS, Chrome, and Windows
• Problem solving and intuitive troubleshooting skills
• A strong understanding of connecting computers to networks especially over wifi and VPN
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.

Entry level

Full-time

Information Technology

IT Services and IT Consulting