Junior IT Support Engineer

Junior IT Support Engineer at Abound

We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state‑of‑the‑art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders. We have two parts of our business: the consumer‑facing Abound platform, which has lent over £800 million to date, and the B2B SaaS platform Render, which helps other lenders make better, less risky lending decisions.

This entry‑level position offers an opportunity to build a career in IT within a Microsoft‑based environment. As a Junior IT Support Engineer you’ll provide first‑line support to colleagues, ensuring the smooth operation of our systems and helping resolve technical issues quickly and effectively. You’ll gain exposure to modern Microsoft enterprise technologies and have a clear path to progress into senior IT engineering or specialist roles.

• First‑line support for hardware, software, and network issues across the business.
• Manage and respond to tickets via the IT helpdesk system within agreed SLAs.
• Deploy, configure, and maintain Windows 11 laptops and support BYOD Apple/Android devices.
• User account and access management through Microsoft Entra.
• Support Microsoft 365 (Outlook, Teams, SharePoint, One Drive).
• Install and update software, apply patches, and perform routine system maintenance.
• Assist with Intune device management and configuration policies.
• Set up meeting rooms and conferencing systems (Teams Rooms).
• Maintain accurate IT asset records, including laptops, licenses, and peripherals.
• Occasional support for macOS devices.
• Support IT projects such as hardware refreshes, migrations, or security improvements.
• Provide basic cybersecurity awareness support, including password resets, MFA, and phishing checks.

• Good understanding of Windows 11 and troubleshooting.
• Basic understanding of macOS.
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, One Drive).
• Basic knowledge of Entra  (user accounts, groups, permissions).
• Understanding of MDM.
• Understanding of networking basics (IP addressing, DNS, Wi‑Fi, VPN).
• Excellent communication and customer‑service skills.
• Ability to prioritise tasks and work under pressure.
• Enthusiasm to learn and develop within IT.
• Understanding of RBAC (role‑based access control).

• Experience with Microsoft Intune / Endpoint Manager.
• Knowledge of Power Shell scripting.
• Familiarity with security concepts (MFA, conditional access, phishing prevention).
• Experience with hardware repairs (laptops).
• Understanding of PIM and Conditional Access.
• Awareness of AWS.
• Awareness of Ubiquiti Uni Fi stack.
• Understanding of JIRA.

• Everyone owns a piece of the company – equity.
• Hybrid schedule with 3 days a week in the office.
• 25 days holiday a year, plus 8 bank holidays.
• Two paid volunteering days per year.
• One month paid sabbatical after 4 years.
• Employee loan.
• Free gym membership.
• Team wellness budget for activities such as yoga, tennis, or bouldering.

Entry level

Full‑time

Information Technology

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Location:

London, England, United Kingdom