ServiceNow Technical Architect

Service Now Technical Architect (Stott and May)

Location:

Guildford/London (Hybrid)

Day Rate:
Market rate (Inside IR35)

Contract Duration: 6 months

Start Date:

Immediate

We are seeking a Service Now Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining Service Now CSM/ITSM solutions to meet enterprise business needs. The architect will create scalable and efficient architectures, ensure alignment with Service Now best practices, and provide technical leadership to development teams across diverse industries.

• Analyse business requirements and translate them into Service Now CSM technical solutions
• Develop architectural blueprints and functional designs for CSM implementations
• Design and implement integrations between Service Now and external systems (CRM, ERP, ITSM, etc.)
• Ensure solutions are scalable, reliable, and aligned with future business needs
• Oversee end‑to‑end implementation of Service Now CSM solutions, from concept to deployment
• Maintain and enhance existing Service Now CSM applications and modules
• Establish and enforce Service Now technical governance and standards
• Provide technical guidance and mentorship to development teams
• Act as subject‑matter expert for resolving complex Service Now CSM issues
• Collaborate with clients, business stakeholders, and project managers to ensure solution alignment

• Proven experience as a Service Now Architect with specialization in CSM module
• Expertise in Service Now CSM deployments, including case management, workflows, and portals
• Hands‑on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub)
• Experience leading multiple Service Now implementation projects, including at least 3 full lifecycle implementations
• Knowledge of Service Now Orchestration, Flow Designer, and Integration Hub spokes
• Familiarity with third‑party integrations (Salesforce, SAP, Oracle, Azure, AWS)
• Experience in instance consolidation, upgrades, migrations, and performance tuning
• Excellent communication and stakeholder management skills

• Client‑facing with strong interpersonal and negotiation skills
• Clear, assertive communicator with excellent presentation skills
• Capability to lead teams as well as collaborate effectively as a team member
• Supportive mentor and guide for development teams

Mid‑Senior level

Full‑time

Engineering and Information Technology

Staffing and Recruiting