Customer Success Manager, Digital​/Marketing Cloud

Customer Success Manager, Digital/ Marketing Cloud

Join Greg's List - DC as a Customer Success Manager for Digital/Marketing Cloud. Apply for this role and help shape innovation in the AI‑driven customer success landscape.

• Customer Success
• Seniority Level: Mid‑Senior
•

Employment Type:

Full‑time
• Job Function:
Other
• Industries:
Marketing Services

Salesforce is the #1 AI CRM, where human agents drive customer success together. The company leads workforce transformation with AI, innovation, and a focus on core values. The Future of AI (Agentforce) empowers customers to get maximum value from Salesforce.

• Serve as the single point of customer accountability for all Signature deliverables, experience, renewal, and expansion.
• Build and maintain stakeholder relationships with IT, business leadership, sponsors, and decision‑makers in customer organizations that have purchased Signature.
• Help customers achieve business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services and providing proactive feature guidance.
• Advise on adoption of new features from Salesforce’s annual release schedules, identifying potential challenges and risks.
• Communicate the value of Signature Success and ensure all collaborators understand it so customers continue to renew.
• Act as an advocate during triage and resolution of high‑severity cases, ensuring timely resolution.
• Occasional travel to customer sites and availability for after‑hour or weekend coverage may be required.

• 7+ years of experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, or solutions architecture.
• Experience with Salesforce Marketing Cloud or a relevant competing platform.
• 4+ years of experience in management consulting services.
• Exceptional communication and presentation skills, with the ability to influence executives and C‑level stakeholders.
• Strong analytical skills to translate complex technical concepts into business terms.
• Experience leading cross‑functional teams to resolve customer needs or projects.
• Knowledge of software development processes and design methodologies.

• Experience with Salesforce Marketing Cloud, Commerce Cloud, or competitive platforms such as Shopify, Adobe, Marketo.
• Salesforce product certifications (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, etc.).
• Knowledge of Salesforce products, features, capabilities, and deployment best practices.
• Experience working with enterprise‑level customers.

This role is office‑flexible; the expectation is to be in the office 3 days per week.

Benefits support work‑life balance and AI acceleration to maximize impact across all levels.

Disability accommodations are requested via an Accommodations Request Form
. The company is a recognized Disability Confident member and offers inclusive recruitment and interview schemes.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination across all stages—from recruiting to compensation and promotion—regardless of race, religion, gender, etc. All potential employees are assessed on merit and qualifications.