Operations Support Specialist, IT​/Tech

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Live is a dynamic and interactive way to sell on eBay, where sellers and buyers connect live via video. This innovative platform allows sellers to build trust with buyers, expand their reach, and grow repeat business through engaging live streams. Buyers can view, chat, ask questions, give feedback, vote, and make purchases in real-time during these live sessions.

We are looking for a diligent, analytically minded Operations Support Specialist to join the eBay Live team in the UK. This is a highly visible and impactful role that sits at the heart of the eBay Live operation and is central to ensuring operational excellence across our payments, insights, and business performance processes. You will be responsible for the day-to-day management of financial operations for sellers while also providing data-driven insights that help leadership understand performance trends, identify challenges, and improve how we operate.

Working closely with cross-functional partners in Finance, Product, Analytics, Legal, Account Management and Operations, you’ll play a key role in maintaining a robust operational foundation for eBay Live as we continue to grow and scale.

• Play a critical role in enabling data-driven decision-making across the eBay Live team.

• Own and prepare content for Weekly Business Reviews (WBRs) and senior leadership reports, working with stakeholders to track key operational and performance metrics.

• Use data and analysis to identify performance drivers, uncover root causes of issues, and recommend actionable solutions.

• Partner with Analytics teams to design dashboards and reporting that provide insights into seller engagement, transaction quality, and platform performance.

• Conduct deep dives into specific business challenges (e.g. seller retention, root causes of growth, operational throughput) and present findings to inform decision-making.

• Monitor key benchmarks and surface trends that support long-term decision making and prioritisation.

• Manage the end-to-end seller payments and invoicing processes for eBay Live, ensuring accuracy, timeliness, and compliance with internal policies.

• Track, verify, and reconcile seller payouts, resolving discrepancies promptly and transparently.

• Partner with Finance and Legal teams to ensure documentation and tax compliance are maintained across all seller transactions.

• Support day-to-day operational activities across the eBay Live program, ensuring workflows run efficiently and consistently.

• Assist in the coordination of live team events, program logistics, and cross-team communications.

• Maintain and update operational documentation, SOPs, and internal tools to improve clarity and efficiency.

• Monitor and report on key operational metrics to identify bottlenecks or improvement opportunities.

• Ensure all payment and operational processes align with eBay’s trust, safety, and compliance standards.

• Support incident resolution and risk mitigation through data validation and documentation.

• Maintain a high standard of data integrity and confidentiality across all seller transactions and records.

• 3+ years of experience in operations, finance operations, or payments/invoicing roles — ideally within e-commerce, fintech, or marketplace environments.

• Strong analytical skills with the ability to interpret data, identify…