Specialist Solution Engineer, Partner Ecosystem Management

Specialist Solution Engineer, Partner Ecosystem Management

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Job Category:
Sales.

Are you a technically‑minded, courageous communicator with a startup mentality and a passion for innovation? Do you thrive in a fast‑paced environment where you can build, scale, and evangelize cutting‑edge solutions?

Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We are investing heavily in two specialist teams: HR Service (soon to include ITSM) and Partner Ecosystem Management (an upgraded version of Partner Relationship Management). These teams are expanding rapidly to incubate, scale, and grow solutions with a startup mindset.

• Salesforce Partner Ecosystem Management (PEM):
  The Hub for Partner Success – a unified, scalable platform that supports the entire partner lifecycle, eliminating fragmented systems and administrative complexity.
  • Streamline Partner Onboarding & Engagement, allowing quick partner enablement and integration.
  • Boost Partner Productivity through secure, customizable partner portals, automation tools, and integrated access to sales processes.
  • Enhance Partner Enablement with targeted training, marketing content, and essential resources.
  • Optimize Channel Strategy by leveraging analytics for partner tiering, incentive programs, and business planning.
  • Facilitate Seamless Collaboration between internal teams and partners, speeding deal velocity.
• Salesforce Channel Revenue Solutions – designed to optimize and automate complex financial aspects of channel sales, including Revenue Cloud and specialized Channel Revenue Management.
  • Automate Product‑to‑Cash Processes, supporting one‑time sales and subscription services on a single platform.
  • Simplify Pricing & Quoting with consistent pricing models and accurate quote generation.
  • Optimize Rebate and Incentive Programs, tracking all rebate types for accurate payouts.
  • Gain Unified Visibility of partner activity and financial performance across inventory, rebates, payouts, and transactions.
  • Drive Channel Growth by motivating partners through automated deal registration, streamlined claim submissions, and transparent opportunity insights.

• Support deal cycles tied to Partner Ecosystem Management and Channel Revenue Management Solutions, including:
  • Performing Discovery Calls
  • Performing Product Demonstrations
  • Supporting technical architecture meetings
• Create and develop assets and programming to scale the Partner Ecosystem Management teams and solutions. This can include:
  • Industry point‑of‑views
  • Demo components and recordings
  • Technical point‑of‑view documents
  • Discovery guides
  • Workshop programming
  • Attend events to evangelize solutions (Salesforce World Tours, industry events, Dream force)
• Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).
• Stay up to date on product innovation to speak to and demonstrate key features and benefits.

• Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
• Minimum of four years of professional experience in a Solution Engineering or related role.
• Deep experience and understanding of the Salesforce Platform.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Strong presentation skills, both virtually and in person.
• Value proposition‑mindful with strong business acumen.

• Experience with Sales Cloud, Experience Cloud, and/or Marketing Cloud.
• Salesforce Admin 201 certification or similar technical certification.
• Previous experience as a solution/sales engineer for a CRM company or similar.

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