IT Operations Manager

Background

Digital innovation is reshaping the insurance industry - We are making it happen. Charles Taylor Insure Tech was established to help insurance businesses drive change through the delivery of technology-enabled solutions. We do not have a one-size-fits-all approach or prescriptive methodology. We work consultatively with our clients to revitalise their operations, reinvent established processes, and implement future-ready solutions that deliver measurable benefit and improve data-driven decision making.

We are seeking a versatile Microsoft Cloud & Desktop Leader to manage the design, deployment, and day-to-day operations of Microsoft Azure and Microsoft 365 (M365) solutions across a diverse managed services client base. This hybrid leadership role combines responsibility for cloud infrastructure, modern workplace services, and end-user computing under a unified technical and operational umbrella.

You will lead two core delivery areas :

• Azure Cloud Services – including architecture, migration, automation, security, and cost optimization.
• Microsoft 365 & Modern Desktop Services – including Intune, Autopilot, Teams, Exchange Online, Windows endpoint management, and client support.

This is both a hands‑on and strategic role : you’ll guide teams, engage directly with clients, lead critical projects, respond to escalations, and help evolve the company’s Microsoft-focused service offerings. Your work will play a key role in ensuring scalable, secure, and efficient technology outcomes for our clients and internal teams.

This role combines deep technical expertise with a strong service outcome mindset. You’ll work hands‑on with Azure, M365 & Hardware technologies, engaging in pre‑sales efforts, supporting customer success, and contributing to the continual improvement of our Azure managed service portfolio. Your success in this position will directly impact our clients’ cloud journeys and our ability to deliver high‑quality, efficient, and future‑proof solutions.

• Define and oversee cloud and desktop service architecture across Azure and M365 environments.
• Align client solutions with best practices for scalability, security, and cost‑efficiency.
• Lead modernization efforts including cloud migrations, hybrid identity, and desktop transformation.

• Monitor cloud environments using Azure Monitor, Log Analytics, and Advisor.
• Manage cloud migrations from on‑premises or other platforms to Azure.
• Support multi‑tenant Azure operations

• Oversee management and optimization of Microsoft 365 services:
  Exchange Online, Teams, SharePoint, One Drive, and Defender.
• Lead modern endpoint management using Intune, Autopilot, and Azure AD Join.
• Automate endpoint provisioning, updates, and compliance using Power Shell and Endpoint Manager.
• Ensure secure, consistent user experience across Windows 11 devices.

• Serve as a technical advisor to clients and internal leadership teams.
• Lead onboarding and transformation initiatives for new and existing clients.
• Ensure all services meet SLA targets and quality benchmarks across both cloud and desktop functions.
• Manage escalations, complex incidents, and major technical issues across both platforms.

• Implement cloud and endpoint security policies, access controls, and threat protections.
• Ensure regulatory compliance through secure cloud configurations and monitoring.
• Oversee device encryption, MFA, DLP, and Conditional Access policies for endpoint and cloud environments.

• Lead and mentor teams of Azure engineers, M365 administrators, and desktop support specialists.
• Manage resourcing, workloads, and shift schedules across cloud and end‑user support functions.
• Conduct regular 1:1s, technical training sessions, and career development planning.
• Promote knowledge sharing, documentation, and process maturity within the team.

• Continuously evaluate new Microsoft technologies and service models to improve efficiency and client value.
• Help evolve…