Service Design Architect

Job Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected and focus on future‑ready solutions that empower our clients.
We continuously stay ahead of the technology curve and are committed to making your business future‑ready.
Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

At Wavenet, we embrace diversity and are committed to creating a culture where all voices are heard. We thrive on innovation and collaboration, and design services that keep businesses connected, supported, and secure. In the Service Design Architect role you will help shape world‑class service solutions that meet our diverse customer needs and drive significant value.

• Design Tailored Solutions:
  Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of Wavenet's managed services.
• Engage with Clients:
  Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.
• Lead Solution Authority:
  Be the go‑to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.
• Develop Proposals & Documentation:
  Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.
• Manage Risks & Assumptions:
  Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
• Collaborate Cross‑Functionally:
  Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
• Contribute to Service Development:
  Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
• Drive Successful Outcomes:
  Align service designs with business goals to ensure exceptional quality and customer satisfaction.

• Industry
  
  Experience:
  
  Strong understanding of the UK IT Managed Services market, including Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
• Solution Creation:
  Proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
• Certifications & Knowledge: ITIL certification and a solid understanding of service delivery frameworks and best practices are essential.
• Commercial Acumen:
  Experience including strong commercial and bid skills, governance, and costing models.
• Exceptional Communication
  
  Skills:
  
  Excellent documentation and presentation skills, comfortable communicating at the CxO level.
• Leadership &
  
  Collaboration:
  
  Skilled in leading virtual teams and fostering collaboration across technical and sales functions.
• Understanding of TUPE and Managed Services Contracts:
  Knowledge of transition and transformation in managed services contracts is a plus.
• Public Sector
  
  Experience:
  
  Familiarity with public sector procurement processes is an advantage.

• Office‑Based Working:
  Requires working in one of our offices, emphasizing in‑person teamwork and engagement.
• Annual Leave:
  Start with 25 days of leave, increasing by one day each year up to 28 days.
• Health & Wellbeing:
  Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program facilitated by our Wellbeing Team.
• Wavenet Academy:
  Our new LMS platform designed to enhance learning, training, and personal development initiatives.

Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.

• Mid‑Senior level

• Full‑time

• Information Technology
• IT System Design Services